Customer Service

Reviewed assigned projects using Monday.com for spelling errors and grammar mistakes. Provided headlines and contents based on the client's provided information. Proofread completed projects ensuring that outputs adhere to and follow the set measurement standards and output quality. Communicated with the editors to ensure client requests were adequately and completely included, executed, and adhered to.

I have successfully supported the company's employees in adopting and adhering to established processes. Through my effective guidance and support, I have facilitated seamless workflow, streamlined operations, and enhanced overall productivity. I am adept at developing and implementing efficient systems and procedures, ensuring smooth and efficient day-to-day operations. With my strong attention to detail and ability to prioritize tasks, I have consistently met deadlines and exceeded expectations.

I am an experienced professional who has served as a dedicated liaison between the company and clients, as well as amongst employees within the operation. I have excelled in providing high-level assistance to clients, ensuring their satisfaction and fostering long-term relationships. I possess exceptional communication skills, effectively engaging with customers through various channels including phone, email, and live chat. My expertise includes delivering persuasive product pitches, executing successful product sales, and efficiently managing crisis situations. Throughout my career, I have consistently demonstrated the ability to navigate complex customer inquiries and resolve issues promptly and effectively. With a customer-centric mindset and a knack for building rapport, I am committed to delivering exceptional service and exceeding customer expectations.

content consistency and quality through meticulous proofreading and fact-checking, maintaining brand integrity and credibility.

• Spearheaded the optimization of compliance processes, achieving an 85?seline target for adoption, completion, and quality. • Identified and implemented process improvement initiatives resulting in enhanced operational efficiency and customer satisfaction.

Led quarterly Quality Assurance Analysis meetings, driving campaign enhancements and improvements to ensure top-notch service delivery.

Successfully promoted bank products and services to meet branch sales targets, contributing to revenue growth and client retention.

Successfully completed a 15-hour paid certification course on Quickbooks basics.