90dc 4d20d188fb

Executive Assistant/Sales/Customer Service/Property Manager

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EXPECTED SALARY
Php 100,000.00/month
( $1,880 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $10.86 USD/hr )
EXPERIENCE OVERVIEW
My Roles/Skill/expertise (for 13 years):Customer Support Specialist,Project/Property Manager,Admin/Email/Chat Support,Appointment Setter/Cold Caller/ Account Executive in a Real Estate Company,Lead Gen/Skip Tracer,Amazon/Shopify Order Fulfillment VA 
BASIC INFORMATION
Age:
36
Gender:
Female
Location:
Mandaluyong
Tests Taken:
IQ
Score:  91

DISC
Dominance:46
Influence:28
Steadiness:21
Compliance:5

English
 B2(Upper Intermediate)
Last Active:
March 23rd, 2023 (4 days ago)
Member Since:
July 12th, 2016
SKILL SUMMARY

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<![endif]-->I have 13 years of experience related to Inbound/Outbound
Customer

Service, Team Lead, Project Manager, and back-office with industries

such as BPO/Call Center, Property Management, Real Estate Appointment

Setter/Cold Caller/Account Executive/Manager.



I have vast experience as a virtual assistant and executive assistant to the
CEO and more than 2 years of expertise as a General Manager, admin, and virtual
assistant managing vacation rental properties.



I also have prior work experience with a Marketing firm. We use Intercom to
manage tickets, which allows us to respond to inquiries, issues, and
follow-ups. We routinely handle 20-30 tickets each hour, including the order
fulfillment process.



My expertise in Real Estate acquiring multifamily properties started as an
Acquisition Executive where I worked my way up to the position of Head of
Acquisition.



Below are the tasks I do as a VA and not limited to:

Runs daily operations such as:

> Calendar & Meeting Management/Scheduling

> Scheduled activities/appointments for the day

> Monitor and answer phone calls, emails, and inquiries. Build reports and
nurture leads.

> Attend to issues, escalations, and concerns

> Creating, Implementing, and monitoring process

> Facilitate presentations in PowerPoint, Google Docs, and Google sheets

> Process administrative tasks and reports

> Update records and trackers regularly to ensure the accuracy of all information

> Office & Document Management

> Data Entry/File Management

> Manage and maintain CRM

> Manages Accounts Payable & Accounts Receivable (Adjustments, Refunds,
and Claims)

> Set employee's schedules and process payrolls and transactions

> Process administrative tasks and reports

> Recruit, train, develop and monitor the progress of the team

> Conduct quality audits of team output to ensure a high level of quality
provided



Appointment Setter / Cold Caller

> A great listener

> Has a Positive and Can-Do Attitude

> I am good at building and nurturing relationship

> I am able to gather the information you needed and do Fact-Finding to

see if they are qualified for the standards that you are looking for

> Trained to identify the difference between a motivated and not motivated
seller

> Able to distinguish the difference between objections and complaints as
most

of the objections are just mere complaints / RDR (Reactionary Defense

Response)

> I embrace rejection and treat this as an opportunity

> Firm believer that follows up is the greatest sales secret which is taken
for granted by the salespeople

> Great in a strategic and creative follow-up that converts to contract

> Closer - I'll make sure I'll find a way to get you the appointments you
needed to convert into contractsEducation for me is never-ending, if you want to be great,
you have to make an investment and one of my priorities is education that is
why I also invested in myself to continue to seek education and to pursue new
initiatives. One that molds me and is considered my mentor is Grant Cardone and
his team the training, they provide includes but is not limited to
fundamentals, principles, structures, strategy, and motivation (making you the
better version of yourself) that is needed professionally and personally.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning
  • Speaking
  • Tutoring Teaching
  • Customer Support
  • Email Support
  • Phone Support
  • Other Project Management

Office & Admin (Virtual Assistant)
EXPERIENCE

I have almost a year experience as a virtual assistant doing admin, paper works, payroll, inbound and outbound calls and research

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have 8 years of experience in a call center industry as an inbound and outbound customer service and currently working as a virtual assistant

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

i have 2 years experience as a virtual assistant and in line with the job, one of my task is doing reviews/public reviews

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing

Sales and Marketing
EXPERIENCE

I have 3  years experience in sales service

SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • YouTube Marketing

Finance & Management
EXPERIENCE

I have 2 years experience doing payroll and accounting for the company as a virtual assistant

SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Management
  • Inventory Management
  • Investment Researching
  • Payroll
  • Strategic Planning

Customer Service & Admin Support
EXPERIENCE

I have 9 years experience as a customer service inbound and outbound. I am proud to say that I am proficient in Customer handling, client satisfaction,email and chat support. Also, as a virtual assistant, one of my responsibility is doing admin support.

SKILL RATING
  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
EXPERIENCE

I am a registered nurse

SKILL RATING
  • Medical Services

Project Management
EXPERIENCE

i have 6 years experience as a project manager in a BPO company and almost a year as a manager in Homebase setting managing properties

SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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