Medical Assistant/Medical Front Desk/ CSR/ Social Media Mngr

Overview

Looking for full-time work (8 hours/day)

at $5.70/hour ($1,003.20/month)

Bachelors degree

Last Active

October 3rd, 2024 (5 days ago)

Member Since

June 30th, 2016

Profile Description

Convergys 
COLLECTIONS/CUSTOMER CARE
REPRESENTATIVE   
<!--[if !supportLists]-->·        Handled inbound and outbound calls for 90 days and above past due
accounts from clients in the US to assist and discuss queries regarding their
accounts and finances. 
<!--[if !supportLists]-->·        Discuss account balances, process payments, and promise to pay. 
<!--[if !supportLists]-->·        Skip trace to locate and retain customers by offering payment
arrangements or settle their delinquent accounts. 
SYKES ASIA 
CUSTOMER SERVICE REPRESENTATIVE 
  
<!--[if !supportLists]-->·        Handled inbound calls for Capital One credit card customers to
activate their ATM/Debit Card. 
<!--[if !supportLists]-->·        Sales/Card Activation, Card Services 
<!--[if !supportLists]-->·        Offers payment protection for customers to help them pay their
credit card bills in times of difficulty 
<!--[if !supportLists]-->·        Discuss the Identity Theft Protection program to avoid identity
theft. 
<!--[if !supportLists]-->·     Offer products that will help the customer meets their financial needs.
CUSTOMER CONTACT CHANNELS QUALITY ASSURANCE  <!--[if !supportLists]-->·   Call listening and monitoring to ensure the quality of the call by
providing feedback on how to improve the way calls are being handled. ·   Ensure that policies and procedures are being followed. ·   Submit a report about the
representative’s progress and areas of opportunity.
BANK OF AMERICA, BACP Bank Associate – Bank of America Continuum Philippines  <!--[if !supportLists]-->·   Handled inbound calls for Bank of America customers to assist them with
their banking needs, such as balance updates, funds transfers, dispute processes,
account maintenance, and change in banking solutions. ·   Assisted account holders in understanding how their bank works, ways to
pay and ways to avoid fees, etc. ·   Assisted customers in troubleshooting their online banking problemsBAYCORP RPC/COLLECTIONS REPRESENTATIVE  <!--[if !supportLists]-->·        
<!--[endif]-->Handled inbound and outbound calls for different clients in
Australia and New Zealand to assist them with their finances. ·        Assisted customers in making a payment 
<!--[if !supportLists]-->·      Set up and negotiate payment in full or payment arrangements
according to their priorities and financial capabilities. 
·   Skip trace to locate customers and convert it to payment. 
<!--[if !supportLists]-->·  Contact customers to follow up on the payment. <!--[if !supportLists]-->·   Assist customers via email. ·    General customer service.Smart eStrategy/The Mandeville Shop (Amazon) Virtual Assistant ·   Handled general
customer service for our customers who have a general inquiry about our
products.<!--[if !supportLists]-->·   Fulfill orders via Shopify<!--[if !supportLists]-->·   Manage their social media accounts (Facebook & Instagram)<!--[if !supportLists]-->·   Daily administrative tasks<!--[if !supportLists]-->·  Monitor comments on Facebook posts.
Hide negative comments, answer questions, etc.
Clean Apparel
Customer Support/Social Media Manager<!--[if !supportLists]-->·        Respond to customer support tickets in Freshdesk
<!--[if !supportLists]-->·        Respond to chat in Tawk.to- product inquiries, after
sale care, track package<!--[if !supportLists]-->·        Check and respond to daily inquiries through DM and
FB messenger
<!--[if !supportLists]-->·        Check and moderate Instagram/>Facebook comments
for any negative comments or questions<!--[if !supportLists]-->·        Create an invoice to Shopify and send it to the
customer<!--[if !supportLists]-->·        Process refund, replacement, and exchange according
to the company policy