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Customer Supportl Admin l Virtual Assistant

80 ID PROOF
Verified
EXPECTED SALARY
Php 30,000.00/month
( $597 USD )
EDUCATIONAL ATTAINMENT
Bachelor's Degree
AVAILABILITY
40 hrs/wk
( $3.45 USD/hr )
EXPERIENCE OVERVIEW
7 years in a Customer Service Industry as a Customer Support, Escalations Support, and Trainer. 2 years as a Marketing assistant and a year as a Supervisor in a Hospitality Industry. 
BASIC INFORMATION
Age:
29
Gender:
Female
Location:
Cagayan de Oro, Misamis Oriental
Tests Taken:
IQ
Score:  125

DISC
Compliance:5
Dominance:28
Influence:41
Steadiness:25

English
 C2(Advanced/Mastery)
Last Active:
2022-01-24
Member Since:
2016-06-27
SKILL SUMMARY

Customer Service/Admin  task experiences : 

-Ensure customer  satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
-Experience in Web based tools and Customer Relationship Management Tools
 -Graded in  my performance through NPS  ( Net Promoter Score)  to ensure customer satisfaction
-Exceeding the standard KPI (Key Performance Indicator)
-Oversee compliance and  standards-Coordinate with different  departments
-Research and communicates new solutions based on client needs / requests
-Manage escalations relating to products or services 

Marketing task experiences:

-Support marketing heads organizing various projects
-Market research and help improve the outcome
-Conduct the promotional events-Post  on social media platform
-Blogging
-Analyze consumer rating reports/ questionnaires
-Daily administrative tasks to ensure the functionality and coordination of the department’s activities
-Write reports, company brochures and similar documents







Preferred Schedule: 
-Flexible or
-Fixed Monday to Friday
PHL  9AM to 6pm /EST 9PM - 6AM

I am seriously looking  for a  long term commitment and where my skills are utilized to the maximum.  I WORK tremendously. 

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Blogging
  • Mobile Marketing
  • Sales Representative
  • Telemarketing
  • Ecommerce / Shopping Carts
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I was a part time English tutor. Worked for American companies dealing Customer Service for 4 years. 

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing

Marketing & Sales
SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Webmaster
SKILL RATING
  • Ecommerce / Shopping Carts

Customer Service & Admin Support
EXPERIENCE

Highly involved with phone, email, chat tasks. Acted as a Customer support for technical and sales account. Did Escalation and Training works. 

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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