Results-driven professional with over 10 years of experience in the BPO industry, including more than five years as a Team Leader specializing in commissions auditing and payroll management. Proven track record in ensuring payroll accuracy, auditing commission structures, resolving discrepancies, and leading high-performing teams to meet operational goals and service-level targets.
Prior to my leadership role, I gained more than five years of solid experience in customer service and back-office operations within the BPO sector, developing strong analytical, problem-solving, and process improvement skills. I have completed formal training in Supervisory Management and Bookkeeping, equipping me with strong financial oversight, reporting, and team development capabilities.
Highly organized, detail-oriented, and committed to operational excellence and continuous improvement.
*CERTIFICATES*
- Supervisory Skills Training/Workshop
- Virtual Bookkeeping with Xero and Quickbooks Online
- Quickbooks Online Certification Level 1
- L1 Xero Certified Associate
- L2 Xero Professional Certification
Experience: 2 - 5 years
Provide support to a company’s client by having the ability to prepare audited leads for pay and commissions purposes. The ability to analyze an organization's financial data and at the same time manage a team. The ability to juggle multiple projects. Being aware of the many projects I have on my plate, knowing the deadline for each, and prioritizing my time accordingly will make me a tremendous asset to my employer and client.
Experience: 1 - 2 years
Must have a quality customer care that includes keeping pace with both live and digital options for handling everything from simple to complex transactions. Handle transactions and answer customer questions. The ability to handle money and details under pressure.
Experience: 6 months - 1 year
Collects and analyses and make recommendations based upon their findings. Conducts surveys by organizations in government, private and nonprofit sectors. Collects ideas, opinions, consumer behaviour, likes and dislikes, perceptions and attitudes on subjects which are the focus of market research activities. Understand client requirements with respect to the project’s objectives, formats and approach.
Experience: 1 - 2 years
Conduct cold calling to authors and introduce various marketing plans. Conduct lead generation and prospecting of authors.
Experience: Less than 6 months
Provide support to a company’s sales team by calling prospective clients and scheduling appointments for them to speak with a salesperson or a consultant. Conduct cold calling.
Experience: Less than 6 months
Provides answers to questions from customers regarding use and trouble-shooting of equipment. To be able to quickly decipher the customer’s needs, come up with best solution, then clearly communicate that solution to the customer.
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