Kristin
Sales and Customer Support Specialist
Overview
Looking for full-time work (6 hours/day)
at $5.00/hour ($660.00/month)
Bachelors degree
Last Active
March 20th, 2024 (36 days ago)
Member Since
June 18th, 2016
Profile Description
I have extensive experience in various customer support and service roles, particularly in call management, customer relations, credit card payment processing, order fulfillment, and refund processing. My proficiency in CRM software, Microsoft Excel and Word, and documentation enables me to efficiently manage customer information and provide excellent service. Throughout my career, I have held positions such as Senior Process Associate, Customer Support Specialist, Property Manager, Appointment Setter, Case Manager, Contact Center Associate, and Customer Support Professional. I have a proven track record of providing primary customer support, resolving customer concerns, evaluating caller trends, and implementing proactive solutions to improve customer experience. My critical thinking and problem-solving skills allow me to work efficiently and effectively with large volumes of customers while maintaining a positive attitude and focus on customer satisfaction.
Top Skills
Real Estate » Short Term Rentals » Airbnb
Experience: 5 - 10 years
Customer Support
Experience: 5 - 10 years
I have extensive customer support experience in telecom and e-commerce at Tata Consultancy Services, where I responded to client inquiries through various channels. At iQor, I provided primary customer support, resolved concerns, and helped with retention and sales. At Concentrix, I maintained customer satisfaction through a consultative approach and proactive solutions. My skills include call management, problem-solving, and CRM software proficiency, with experience in handling inbound/outbound calls, mediating complaints, and managing records.
Customer Support » Chat Support
Experience: 2 - 5 years
I have extensive customer support experience in telecom and e-commerce at Tata Consultancy Services, where I responded to client inquiries through various channels. At iQor, I provided primary customer support, resolved concerns, and helped with retention and sales. At Concentrix, I maintained customer satisfaction through a consultative approach and proactive solutions. My skills include call management, problem-solving, and CRM software proficiency, with experience in handling inbound/outbound calls, mediating complaints, and managing records.
Other Skills
Professional Services » Management Services » Property Management
Experience: 1 - 2 years
Customer Support » Technical Support
Experience: 1 - 2 years
Office and Administration » Email Management
Experience: 1 - 2 years
Marketing » Telemarketing » Outbound Sales
Experience: 1 - 2 years
Project Management » Asana
Experience: Less than 6 months
Real Estate » Appointment Setting
Experience: 1 - 2 years
Office and Administration » Calendar Management
Experience: 6 months - 1 year
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 113
- DISC
- Dominance: 26
- Influence: 9
- Steadiness: 35
- Compliance: 30
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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