Virtual Assistant | CSR | Video Editor | E-commerce

I have extensive experience in e-commerce operations and customer support, specializing in managing end-to-end online order processes and ensuring seamless customer experiences. My background includes handling order fulfillment, shipment tracking, reshipments, address validation, and subscription services with precision and care. I’ve provided professional and empathetic support through email, chat, phone, and social media, maintaining strong customer relationships and brand loyalty for high-profile clients like Golden Steer Steakhouse. I’m proficient in using a wide range of e-commerce and customer service platforms, including Shopify, Gorgias, ShipStation, Airtable, PDQ (PrettyDamnQuick), OpenTable, UPS/USPS tracking, and Pipedrive, which allow me to efficiently process orders, monitor shipments, and resolve customer concerns in a timely manner. I also leverage Slack, Google Workspace, and MS Teams to communicate updates, track performance, and collaborate across teams. My e-commerce expertise extends beyond customer interaction. I also contribute to content creation and online engagement by publishing blogs and managing brand interactions through Meta Business Suite and social media platforms. With strong attention to detail, organization, and problem-solving skills, I consistently ensure accuracy in data entry, documentation, and order processing. Driven by a passion for service excellence and process efficiency, I thrive in fast-paced digital environments and take pride in providing customers with smooth, reliable, and high-quality e-commerce experiences that reflect the brand’s integrity and commitment.

I am an experienced E-Commerce Customer Service Specialist with a proven ability to deliver exceptional customer support and ensure smooth operations across multiple communication channels, including email, chat, phone, and social media. My background includes managing order fulfillment, shipment tracking, reshipments, address validation, and subscription services with accuracy and care. I am highly skilled in using tools such as Gorgias, Shopify, ShipStation, Airtable, PDQ, and UPS/USPS tracking systems to efficiently resolve customer inquiries and maintain workflow accuracy. In addition to customer-facing support, I have experience in content creation and social media management through Shopify blogs and Meta Business Suite, as well as in training and onboarding, where I develop documentation, FAQs, and video tutorials to streamline processes. My proficiency with platforms like Slack, MS Teams, Zoom, Canva, and CapCut enhances both communication and productivity. Known for my strong communication skills, empathy, and attention to detail, I excel at resolving issues promptly, improving team performance, and fostering positive customer relationships. I take pride in being organized, proactive, and collaborative, always striving to contribute to a company’s growth through service excellence, innovation, and genuine customer care.

I have developed strong leadership and team management skills through my experience as a Team Leader, Engagement Supervisor, and Outreach Specialist, where I successfully guided, motivated, and supported team members to achieve performance and service quality goals. My leadership background includes conducting training sessions, creating onboarding materials, and producing video tutorials to enhance knowledge transfer and team productivity. I am adept at monitoring performance metrics, identifying areas for improvement, and implementing strategies that drive efficiency and maintain high service standards. I’ve utilized collaboration and communication tools such as Slack, MS Teams, Google Meet, and Zoom to coordinate tasks, manage updates, and maintain open communication across departments. I’ve also used platforms like Airtable, Excel, and PDQ systems to track performance and streamline workflows. My leadership approach emphasizes mentorship, collaboration, and proactive problem-solving, ensuring that team members feel supported and empowered to excel. Known for being organized, empathetic, and results-oriented, I lead by example and foster a positive, growth-driven work environment. I take pride in building cohesive teams, maintaining accountability, and nurturing professional development while ensuring that both individual and company goals are consistently met.

I have hands-on experience in graphic design and video editing, specializing in creating visually engaging and informative content that supports both customer engagement and internal training initiatives. My creative work includes designing social media visuals, marketing materials, and blog graphics, as well as producing video tutorials and onboarding content with clear narration to streamline team learning and maintain brand consistency. I am highly proficient in using Canva, CapCut, and Viva Video for design and editing projects, and I also utilize Meta Business Suite, Ads Manager, and AnswerThePublic to plan, publish, and manage branded content across Facebook, Instagram, TikTok, and Threads. My strengths lie in creative problem-solving, visual storytelling, and brand alignment, ensuring that each design and video effectively communicates the intended message. I pay close attention to aesthetic details, clarity, and audience engagement, whether developing promotional assets or internal training resources. Organized, collaborative, and tech-savvy, I combine both design creativity and strategic thinking to deliver content that supports marketing goals, enhances customer experience, and strengthens a brand’s online presence.