(Customer Service / Admin / Sales Support / Procurement )

I worked as Customer Service and Administrator Staff handling emails, chat and reporting for my Australian Client.

I have experienced in handling and manage a group of team under Customer Service Department.

Experienced sales support driving sales conversion, upscaling customer referrals, and exceptional customer experience.

As a Virtual Assistant in Procurement Assistant, I play a critical role in supporting our procurement operations. I assist in managing supplier relationships, processing orders, maintaining inventory, and ensuring timely delivery of purchased items. I developed a strong ability to handle administrative tasks, communicate effectively, and keep track of multiple procurement activities simultaneously.

As an AT&T Tech Support Specialist, I took the first point of contact for customers seeking technical assistance with AT&T products and services. My role involves diagnosing, troubleshooting, and resolving issues related to AT&T’s internet, TV, wireless, and other telecommunication services. I deliver exceptional customer service while ensuring that all technical concerns are addressed promptly and effectively. I have developed strong problem-solving skills, technical knowledge, and the ability to communicate complex technical information in a clear and concise manner.

As a Quality Call Assurance Specialist plays a critical role in ensuring that our customer service representatives deliver exceptional support and maintain high standards in every customer interaction. This position involves monitoring, evaluating, and improving the quality of phone calls, emails, and chat interactions to meet and exceed company standards. As a Quality Call Assurance Specialist, I work closely with the customer service team to identify strengths, areas for improvement, and ensure consistent customer satisfaction. My insights and feedback will directly influence training programs, agent performance, and customer service strategies.