d4c42098 8d01bf 0de

Virtual Assistant / Sales / Research / Medicine

80 ID PROOF
Verified
Timeproof:
contact
background check
mark as hired
EXPECTED SALARY
Php 60,000.00/month
( $1,042 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
30 hrs/wk
( $8.03 USD/hr )
EXPERIENCE OVERVIEW
Business Development Specialist with over 5 years of experience working in Web Hosting, Clinical Research, and Events Industries. Skilled in Microsoft Tools, Management, Leadership, and Strategic Planning.
BASIC INFORMATION
Age:
31
Gender:
Male
Location:
Danao City, Cebu
Tests Taken:
IQ
Score:  115
English
 C2(Advanced/Mastery)
Last Active:
September 22nd, 2022 (13 days ago)
Member Since:
June 2nd, 2016
SKILL SUMMARY


Business Development Assistant - Clinical Research
• Generates new clinical trial leads from Upgrade to see actual info and other online resources
• Builds, Establishes, and Maintains successful relationships with CROs, Sponsors, and potential partners
• Assists the Principal Investigator in emails, study feasibility assessments, and site visits
• Ensures that clinical site is capable of the trial objectives, equipment availability, procedures and tests involve
• Secures and completes clinical trial documents including Confidentiality Agreement, Protocol Synopsis, Feasibility Questionnaires, and other study start-up documents
• Arranges Site Visit and completes necessary documents for Site Selection

Business Development Specialist - Web Hosting
• Built strong relationships with customers and outside business contacts developing the need to have and strengthen their online presence for their businesses
• Developed and tested unique business strategies and concepts for customers' websites to gain more traffic and inquiries
• Reviewed and communicated proposals and cost estimates to customers
• Collaborated with colleagues and peers on the sales, marketing, and product development teams to improve overall customer experience and satisfaction
• Stayed up to date on company best practices, policies, products, pricing and promotions
• Increase overall sales efficiency and profitability through excellent salesmanship

Telesales Associate - Travel Booking
• Made ticket sales and provided booking arrangements for clients on the phone via Apollo program
• Became proficient in international as well as domestic flights
• Ensured that all booking procedures followed industry standards.
• Worked to diligently resolve booking and scheduling issues.
• Contacted customers to inform them of flight cancellations and delays.
• Handled all special need check-ins: children traveling alone, passengers with physical disabilities, etc.

Quality Assurance Analyst
• Listened to calls either recorded live or side-by-side and communicated feedback
• Identified calls failing to meet predefined standards, identified the problem and brainstorm with the team to create a resolution for a better customer experience
• Analyzed call trends and identified agent and call center training opportunities and provided recommendations to management.
• Implemented agent training and team coaching initiatives every week 
• Understood the priority of the organization and evaluated call behaviors for regulatory compliance and adherence to policy.
• Provided customer feedback and internal compliance feedback to management.
• Compiled daily reports from Team Leaders and created worksheets to track team progress
• Ran reports on quality deviations and progress based on set parameters and supplied data to the operations through excel file

Customer Support Representative
• Resolved an average of 25 inquiries a day, dealing with all types of inquiries including billing issues, order tracking, product information queries, troubleshooting minor hardware issues
• Met performance targets in all areas like customer satisfaction and issue resolution
• Upsell company products and services to customers 
• Routed technical queries to designated channels for proper resolution of service and equipment issues

Technical Support Representative
• Diagnosed and resolved technical hardware and software issues involving internet connectivity
• Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps
• Provided minor technical support to identify and resolve issues with Windows OS, cellphones, wireless network printers, networking and telecommunications equipment
• Handled trouble tickets with support interventions for urgent issues and dispatch a field technician if necessary
• Proactively provided higher internet speeds if available to customers and implemented strategies to improve sales



WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Research
  • Transcription
  • Speaking
  • Tutoring Teaching
  • Email Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Sales Representative
  • Customer Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have co-managed an internet cafe business for 4 years and I also have worked with the biggest Telecommunications company in Australia as a Quality Assurance Analyst for over 1 year

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Research
  • Transcription

English
EXPERIENCE

I am proficient in Tagalog and English.

SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Sales and Marketing
EXPERIENCE

Sales background includes 1 year selling and booking international travel tickets, 1 year in the Web Hosting Industry, and worked for 3 years as a Business Development Manager for a Clinical Research Company. I also have experience with SEO and Social Media Marketing.

SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Sales Representative
  • SEO
  • Social Media Marketing

Customer Service & Admin Support
EXPERIENCE

I worked for 2 years as a Technical Support for a US internet company in Convergys and 1 year being a Teletech - Customer Care Representative

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Professional Services
EXPERIENCE

I'm a Bachelor of Science in Nursing graduate

SKILL RATING
  • Medical Services

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »