A Business Development Specialist with over 5 years of solid experience in B2B and B2C. I possess a broad orientation in Sales Development and Lead Generation processes.
LEAD GENERATION MANAGER
Anata Inc
April 2022 - January 2024
* Managed a team of 4, responsible for finding and qualifying potential clients for Amazon and E-commerce management services
* Developed and maintained a database of high-quality leads
* Executed effective
analyzed and refined lead generation strategies to maximize
results
PROJECT MANAGER
Worldwide Business Research
Jan 2022 - Jan 2023
* Connected and built strong relationships with Business Executives
to attend sell-out international conferences
* Cold-called and
begin the sales process
* Maintained and expanded the company’s database of prospects by
conducting research to find new leads
* Handled Retail, Pharmaceutical, Finance, Travel & Hospitality
International conferences
BUSINESS DEVELOPMENT ASSISTANT
SC3 Clinical Research Group
Jun 2018 - Apr 2022
* Generated new clinical trial leads from
online resources. Reached out to prospects for a clinical study
participation
* Assisted Principal Investigators in
Feasibility Assessments, and Site Visits
* Secured and completed clinical trial documents including
Confidentiality Agreement, Protocol Synopsis, Feasibility
Questionnaires, and other study start-up documents
SALES TRAVEL SPECIALIST
International Travel Network
Jun 2016 - Jun 2017
* Provided flight booking arrangements over the phone
* Became proficient in international as well as domestic flight routes
* Contacted customers to inform them of flight cancellations and
delays and other scheduling issues
QUALITY ASSURANCE ANALYST
Telstra
Jan 2015 - Feb 2016
* Listened to calls either recorded live or side-by-side and
communicated feedback
* Identified calls failing to meet predefined standards, identified the
problem and brainstorm with the team to create a resolution for a
better customer experience
* Analyzed call trends and identified agent and call center training
opportunities and provided recommendations to management.
* Implemented agent training and team coaching initiatives every
week
CUSTOMER SERVICE REPRESENTATIVE
Telstra
Jul 2014 - Dec 2014
* Resolved an average of 25 inquiries a day, dealing with all types of
inquiries including billing issues, order tracking, product
information queries, troubleshooting minor hardware issues
* Assisted clients in sim card activation and service changes,
recommended service options and scheduled phone orders and
deliveries.
* Upsell company products and services to customers
TECHNICAL SUPPORT REPRESENTATIVE
Convergys
Jun 2012 - Jul 2014
* Diagnosed and resolved technical hardware and software issues
involving internet connectivity
* Provided minor technical support to identify and resolve issues
with Windows OS, cellphones, wireless network printers,
networking and telecommunications equipment
* Proactively provided higher internet speeds if available to
customers and implemented strategies to improve sales
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.