Virtual Assistant Professional, Customer Service, eCommerce

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

June 23rd, 2023 (300 days ago)

Member Since

May 26th, 2016

Profile Description

A. CUSTOMER SERVICE:
1. Phone, Live Chat and Email Support (non-voice preferred)
2. Sales Pitching
3. Social Media Responses, Private/Direct Messaging and Commenting

B. eCOMMERCE STORE SUPPORT (eBay, Shopify, Alibaba and Etsy):
1. Email Customer Service
2. Product Listing and Specifics
3. Order Processing and Cancellation
4. Invoicing, Warranty, Refunds through Xero, Paypal, Magento, and Onesaas
5. Inventory Management with Warehouse
6. Tracking & Returns with Courier

C. SOCIAL MEDIA MONITORING & MODERATION (Instagram & Facebook):
1. Post Content & Image
2. Account/Page Direct Messaging & Commenting
3. Search & Follow relevant accounts

D. GENERAL VIRTUAL ASSISTANT ADMINISTRATIVE TASKS:
1. Email Management using eDesk (previously XSellco or ReplyManager), Webmail and Gmail
2. Data Entry
3. Document Management using Google Drive, Dropbox, and Trello
4. Lead or Product Research
5. Office or Admin Clerical Support
6. Microsoft Office Programs Proficiency in Word, Excel, FrontPage and PowerPoint

E. CRM MANAGEMENT & LEAD CONTACT:
1. Email Marketing, Sending Newsletters/Cold Emails and Campaign Creation in Zoho
2. Email Marketing, Sending Newsletters, Invoices, Questionnaire/Surveys and Campaign Building in Infusionsoft
3. Email Marketing in Mailchimp

F. BEGINNER DESIGN:
1. Basic Photo Editing (Canva, PicMonkey)
2. Recreating designs for Mugs & Shirts (Wordswag,Pixabay)