Creative Technical Support Representative eager to find novel and productive solutions for customer
issues. Adapts to unique complaints and queries with thorough research and expert critical thinking
meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to
contribute to company success.
Experience: 5 - 10 years
Created help desk tickets, troubleshot and resolved desktop issues. Offered new employees training. Provided Tier 1 to Tier 2 IT support to all employees through desk side support services. Determined hardware and network system issues using proactive troubleshooting techniques
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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