Camille

Real Estate l Recruiting l Email E-Commerce l VA l Appointme

70 ID PROOF
Verified
With Timeproof
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $7.52/hour ($1,323.52/month)

High school diploma

Last Active

November 12th, 2024 (30 days ago)

Member Since

August 31st, 2023

Profile Description

An accomplished virtual assistant with a wealth of experience across various industries. My expertise lies in real estate, mortgage, e-commerce, and account management - streamlining administrative tasks for real estate agents, facilitating smooth transactions in mortgage processes, optimizing online storefronts for e-commerce ventures, or managing client accounts with precision, I thrive in ensuring operational excellence and client satisfaction.
Beyond my specialized roles, I've also excelled in leadership positions, having served as a team leader for three years & 1 year as a Customer Service & Technical Support Representative.
With a proven track record of success and a passion for providing exemplary support, I'm committed to bringing efficiency, reliability, and excellence to every project I undertake. Let's connect and explore how I can support you in achieving your objectives!

Top Skills

Experience: 6 months - 1 year

Played a key role in the development of recruitment strategies for sourcing and attracting experienced mortgage loan officers. Utilized a variety of channels, including social media platforms, job boards, and industry forums, to identify and connect with potential candidates. Conducted initial phone assessments to evaluate candidates' skillsets, experience, and cultural fit with the company. Collaborated with the marketing team to create and update recruitment materials, including job postings and career pages. Developed and maintained relationships with industry professionals, associations, and networking groups to tap into a diverse talent pool. Assisted in organizing and hosting virtual career events to showcase our company and opportunities to potential candidates. Coordinated with the HR team to facilitate background checks, reference checks, and onboarding processes.

Experience: 2 - 5 years

Provided immediate responses to customer inquiries via live chat, ensuring a seamless and efficient support experience. Utilized CRM software to log customer interactions, track issues, and maintain accurate records. Assisted customers with order tracking, product information, billing inquiries, and account management. Demonstrated empathy and active listening skills, effectively diffusing customer frustration and building rapport. Collaborated with the product development team to relay customer feedback and contribute to continuous improvement. Maintained a high level of product knowledge through regular training sessions and updates.

Experience: 6 months - 1 year

Managed a high volume of incoming customer emails, providing timely and accurate responses to inquiries, complaints, and requests. Utilized email templates and standardized responses to efficiently address common customer queries. Assisted customers in navigating the online store, locating products, and completing purchases. Responded to order-related inquiries, including tracking shipments, addressing delivery concerns, and processing returns. Collaborated with the content team to ensure email templates and responses were consistent with the brand's voice and messaging. Conducted follow-up communications to ensure customer satisfaction and resolution of outstanding issues.

Other Skills

Basic Information

Age
36
Gender
Female
Website
Sign Up with Pro Account to View
Address
Taguig, Metro Manila
Tests Taken
None
Government ID
Sign Up with Pro Account to View

“Two superstars...took my business into the realm”

Karen McDonald

SEE MORE REAL RESULTS

“He's been absolutely superb!”

- Ed Currer

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »