Mary

Customer Service Representative / Lead Generations / Chat Support

99 ID PROOF
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Overview

Looking for full-time work (9 hours/day)

at $4.00/hour ($792.00/month)

Bachelors degree

Last Active

March 29th, 2024 (today)

Member Since

May 18th, 2016

Profile Description

I can handle high-volume calls, attention to detail, integrity, active
listening skills, and solving customer complaints in a timely and
professional manner. I have been with the BPO industry for almost 9years. Taking inbound, outbound calls, lead generations, chat support and email support. All accounts that I handled are based in the U.S.
I have a strong ability to multi-task and manage time effectively.


My goal for each client is to deliver 100% client satisfaction, maintain
and/or increase positive feedback on your business, and even go the
extra mile.


?Knowledgeable using CRM, ZOHO, Zoominfo, Sales Navigator on LinkedIn
? Microsoft Excel, Skype, Zoom, Seamless

Top Skills

Customer Support

Experience: 5 - 10 years

I have a solid work ethic. When I'm working on a project, I don't just want to meet deadlines. Rather, I prefer to complete the project well ahead of schedule. Last year, I even earned a bonus for completing my three most recent reports one week ahead of time.

Customer Support » Chat Support

Experience: 1 - 2 years

Responding to customer queries in a timely and accurate way, via phone, email or chat. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions.

Customer Support » Sales Support » Lead Generation

Experience: 2 - 5 years

I was always satisfied because lead generation is a “goldmine”. It is the process of turning an anonymous website visitor into sales opportunities. That's why I am also motivated to help businesses succeed by connecting them with potential customers and it is a key aspect of the sales process and that you enjoy the thrill of closing deals as well.

Other Skills

Customer Support » Email Support

Experience: 6 months - 1 year

This is to provide assistance to company customers via email. My experience as Email Support is the big responsibilities for developing customer relationships, solving customer issues, promoting products and services, maintaining their job knowledge, and forwarding unresolved queries to specialists.

Basic Information

Age
38
Gender
Female
Website
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Address
San Pedro City, Laguna
Tests Taken
IQ
Score:  119
DISC
Dominance: 37%
Influence: 37%
Steadiness: 15%
Compliance: 12%
English
C2(Advanced/Mastery)
Uploaded ID
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