Executive Assistant |Paralegal | Ecommerce Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 16th, 2024 (4 days ago)

Member Since

May 6th, 2016

Profile Description

Are you seeking for a versatile and skilled freelancer that can help you grow your business?  Are you tired of handling administrative tasks for your business and puzzled on how to get help from someone who has extensive experience in terms of E-commerce and Social Media Moderation?  If your answer is YES, then we should SPEAK. I am a motivated person, who has a passion to serve others and an ability to pleasantly surprise my customers by doing something above and beyond their expectations.I have been in the BPO industry for more than 5 years. I started as a Customer Service Representative in Teletech Management Care Inc and was promoted to an Assistant Supervisor. I was trained to handle challenging customers and answer escalated calls. I worked with Comcast, a telecommunications company in the US territory. As a Billing/ specialist, my task was to explain to customers about their bill, set up extensions for those who are requesting a payment extension or process refunds if needed. Aside from that, I do sales and technical tasks at the same time. Being a consistent top agent by getting 100% CSAT or customer surveys and meeting the metrics required, I got awarded as the Best Customer Support of the Year.I dUpgrade to see actual info to work full time and landed a job as an??Email Support for Upgrade to see actual info and Upgrade to see actual info (Taschh Limited). I handled 5 different stores and I have experience with ticket system using different platforms. My previous job involves, answering ticket emails and chat with customers with complaints and order inquiries. I've also done fulfilling orders, tracking of orders, cancellation of orders, replacement and refunds, and data entries for an administrative task.I manage social media accounts like Facebook and Instagram. My tasks involve hiding negative comments, replying to the comments from prospect buyers, answering messages in Inbox and uploading new posts of the page. I have proven my ability perform well with the tasks assigned to me and I was trained to upload orders to Shopify, research products to sell, and edit the website. I look forward to helping your company grow and share my expertise and experience. If you're interested in hiring me, email me at Upgrade to see actual info