Consumer SaaS Customer Support

Almost seven months of experience in technical support, assisting customers with troubleshooting and resolving issues related to streaming services, smart TVs, and supported devices like Roku, Fire TV, Apple TV, and mobile apps across various channels.

Nearly three years of experience in customer service across phone, chat, and email support, handling inquiries, troubleshooting issues, and ensuring customer satisfaction.

Extensive daily experience using ChatGPT for various tasks, including content creation, problem-solving, productivity optimization, and enhancing workflows across personal and professional aspects of life.

Nearly a year of experience using Salesforce CRM for managing customer interactions, tracking inquiries, and streamlining support processes to enhance customer service efficiency.

Six months of experience in video editing, specializing in short-form content such as Reels, TikTok videos, and YouTube Shorts, with a focus on dynamic cuts, trending effects, and engaging storytelling.

Two years of experience in data entry and order processing, ensuring accurate record-keeping, transaction management, and efficient handling of customer orders across various platforms.

Almost five years of experience in problem-solving, applying critical thinking and analytical skills daily to resolve customer concerns, troubleshoot technical issues, and optimize workflows efficiently.

Almost six months of experience in basic SEO and content writing, crafting email responses, FAQs, and help articles to enhance customer self-service and improve online visibility.