09d4d02018b08809ef4c9 9d

Customer Support Representative

70 ID PROOF
Timeproof:
EXPECTED SALARY
Php 35,000.00/month
( $641 USD )
EDUCATIONAL ATTAINMENT
Bachelor of Science in Accounting Technology
AVAILABILITY
40 hrs/wk
( $3.70 USD/hr )
EXPERIENCE OVERVIEW
Customer  Support Representative | Data Entry Specialist | Virtual Assistant | Canva Graphic Designer
BASIC INFORMATION
Age:
24
Gender:
Female
Tests Taken:

DISC
Dominance:22
Influence:7
Steadiness:43
Compliance:29

English
 C2(Advanced/Mastery)
Last Active:
July 2nd, 2022 (42 days ago)
Member Since:
April 20th, 2016
SKILL SUMMARY

I am a customer support representative. I have been tasked to do the following; handling customer's concerns/issues through emails and chat support by the use of the tool Gorgias. Aside from that, I'm in charge of handling billing credits and disputes via Braintree, verifying client accounts with Shopify and Recharge, and giving return labels with Shopify's software Returnly.
I can also work as a Virtual Assistant and perform Administrative activities such as Internet Research, Generating and Organizing Leads, Craigslist Posting, Keyword research using Google AdWords, and have excellent English language Upgrade to see actual infoing Adobe Photoshop, Adobe Lightroom, and Canva to edit images is an additional ability.
Finally, I am an Accounting Technology graduate with one year of real-world accounting Upgrade to see actual infoventory management, budget analysis, sales invoicing, payroll processing, and bookkeeping are examples of abilities.
I am a team player who is hardworking, quick to learn, fun to work with, and eager to learn new things. To ensure good service, I can speak effectively in English.
My main goal for my clients is to provide Outstanding Results, Long-Term Relationships, Professionalism, and 100% Satisfaction with my job, so I can be a valuable addition to your team.

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Speaking
  • Technical Writing
  • Lead Generation
  • Logo Design
  • Business Plans
  • Inventory Management
  • Payroll
  • Quickbooks
  • Customer Support
  • Email Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 2 years of experience as a Lead Generation Researcher for a local client and Engaiz with the help of Spreadsheets and client's tools.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I've been a taekwondo practitioner and an instructor for kids for more than 6 years now. Teaching English-speaking kids especially half Chinese babies for a physical contact sport requires patience and virtue. Also, I've been in the BPO industry for a non-voice account for a year already. I respond to customer's inquiries via email and chat.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Sales Representative
  • Social Media Marketing
  • Telemarketing
  • Video Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Media Buys

Graphics & Multimedia
SKILL RATING
  • Autocad
  • Graphics Editing
  • Logo Design
  • Photoshop
  • Print Design
  • Shirt Design
  • Video Editing

Finance & Management
EXPERIENCE

During my college years, I worked part-time as an administrative assistant in a local business in our city. I've worked on monthly inventory, payroll, invoice verification, and bookkeeping.

SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Investment Researching
  • Payroll
  • Quickbooks
  • Strategic Planning
  • Tax Preparation

Customer Service & Admin Support
EXPERIENCE

Experienced customer support for almost a year. Has worked for American e-commerce brands. Can work under pressure and can go the extra mile to give a customer the best service possible.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Architectural and Engineering Services
  • Legal Services
  • Medical Services

Project Management
SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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