Strategic Planning
Training and Development
Performance Improvement
Policy and Procedure Modification
Team Leadership
Experience: 2 - 5 years
Service Level Agreements (SLAs) and Key Performance Indicators (KPIs): BPO operations managers collaborate with clients to define SLAs and KPIs that measure performance and monitor service quality. They set realistic targets and ensure that the team meets or exceeds them.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
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