Current Employment Status:
Hired Part Time on Nov 23, 2024

Peter

Customer Service Representative

80 ID PROOF
Verified
With Timeproof
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 23rd, 2024 (10 days ago)

Member Since

June 22nd, 2023

Profile Description

I am an experienced customer service representative with over 10 years of dedicated service. Throughout my extensive career in customer service, I have honed a diverse set of skills that have allowed me to excel in delivering exceptional service and building strong relationships with customers. I possess excellent verbal and written communication skills, allowing me to effectively interact with customers from diverse backgrounds. I am adept at active listening, empathizing, and providing clear and concise information. Over the years, I have developed a deep understanding of the products and services I have supported. This comprehensive knowledge allows me to provide accurate information, make personalized recommendations, and guide customers through their purchasing decisions. I am skilled at handling difficult situations and managing customer complaints with tact and professionalism. By remaining calm and focused, I can de-escalate tense situations and find mutually beneficial resolutions. I am eager to embrace new technologies, trends, and best practices. I am open to ongoing learning and professional development to enhance my skills and stay ahead in this dynamic field. In conclusion, my years of experience as a customer service representative have shaped me into a skilled and dedicated professional. With a strong focus on customer satisfaction and a passion for providing exceptional service, I am eager to contribute my expertise and make a positive impact in my next role.

Top Skills

Experience: 1 - 2 years

I supported customers through live chat, email, and phone channels, ensuring prompt resolution of their issues. I’ve also undergone upskill training in home networking, which expanded my technical knowledge and helped me stay current with new technology releases and updates. This allows me to adapt quickly to changes and provide accurate support that enhances the customer experience.

Experience: 5 - 10 years

My background in customer service has provided me with extensive experience in delivering excellent support to clients. I’ve handled customer inquiries, resolved issues, and ensured client satisfaction across various campaigns. I am adept at communicating professionally, empathizing with customers, and providing timely solutions.

Other Skills

Experience: 1 - 2 years

I frequently handled customer inquiries via email, responding to questions, troubleshooting problems, and providing follow-ups. I’m familiar with crafting professional emails that are concise yet informative. Email support requires attention to detail and strong written communication, both of which are skills I’ve refined over the years.

Experience: 1 - 2 years

I have significant experience in live chat support, where I provided real-time assistance to customers. This involves quick thinking, multitasking, and clear written communication to resolve issues promptly. I’ve developed a knack for managing multiple chats simultaneously while maintaining a high level of customer satisfaction.

Basic Information

Age
31
Gender
Male
Website
Sign Up with Pro Account to View
Address
Digos, Davao del Sur
Tests Taken
IQ
Score:  121
DISC
Dominance: 56
Influence: 12
Steadiness: 17
Compliance: 15
English
C2(Advanced/Mastery)
Government ID
Sign Up with Pro Account to View

“I have one of the best VAs I've had in a long time...she's been amazing”

Davonna Willis

SEE MORE REAL RESULTS

“I started getting some peace of mind and some traction!”

- Aaron Hall

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »