Current Employment Status:
Hired Full Time on Apr 15, 2024
Secure a responsible career opportunity to utilize my training, experience, and skills while significantly contributing to the company's success.
Experience: 6 months - 1 year
In this role, I report directly to the CEO and Founder (CTO) of the company. As the first point of contact for clients, I ensure a seamless experience with Plan2Play’s products and services. My responsibilities include addressing customer inquiries, troubleshooting issues, and providing tailored solutions to drive customer satisfaction and foster brand advocacy. I collaborate closely with the development and account management teams to ensure client success, helping business owners maximize the value of their branded CRM and mobile apps.
Experience: 5 - 10 years
JPMorgan Chase & Company. In my role within Retail Consumer and Business Banking, I focus on growing and nurturing customer relationships with every interaction, resulting in measurable customer value. I resolve product or service inquiries by asking probing questions, identifying the root cause of issues, and selecting the best solutions to drive brand advocacy. I also promote tailored solutions by offering product upgrades that help business owners maximize the benefits of their accounts. Additionally, I assist business owners and account managers in regularly updating their accounts, including member updates, adding employees, card maintenance, limit increases, and travel notifications.
Experience: 1 - 2 years
CITI Bank Fraud Early Warning Department (Transaction & Identity Fraud). As a Fraud Prevention Specialist, the primary responsibility involves handling both inbound and outbound customer calls related to potential fraud on credit card accounts. This includes managing inbound calls to assist customers with inquiries regarding suspicious activity or fraud. Transactions are verified by following a detailed verification hierarchy to assess the legitimacy of account activities. The role also includes reviewing account history for the past 90 days and examining changes, updates, and transactions to identify suspicious spending patterns or unusual behavior. Outbound calls are conducted to investigate changes, confirm suspicious activities, and ensure account security. A key aspect of this position is monitoring and investigating questionable account activities and taking appropriate action based on verification protocols.
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