VA in Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.70/hour ($1,003.20/month)

Bachelors degree

Last Active

August 16th, 2024 (26 days ago)

Member Since

June 5th, 2023

Profile Description

1. Knowledge of Healthcare Systems: I have familiarization with commonly used medical terms, abbreviations, and acronyms. I have the knowledge to communicate effectively with customers and understand their concerns or questions related to medical conditions, treatments, and procedures.
2. Active Listening:  I pay full attention to the customer, validate their concerns, and show genuine interest in understanding their perspective to allow them to express themselves fully and actively listen without interrupting.
3. Compliance and Privacy: I understand the privacy and security requirements and being able to handle sensitive information appropriately is essential to my role.
Continuous Learning: When the healthcare industry is starting to evolve with new treatments, procedures, and regulations emerging regularly. I always stay updated on industry trends, policies, and changes which is essential in providing accurate and up-to-date information to my customers.
4. Empathy and Compassion: I demonstrate empathy, patience, and compassion is essential when dealing with individuals who may be experiencing health-related stress or concerns.
5. Multitasking and Time Management: As a Healthcare customer service representative I always involve in handling multiple inquiries simultaneously. I have the ability to prioritize tasks, manage time effectively, and work efficiently in a fast-paced environment which is vital.
6. Problem-Solving:  I approach customer issues with a problem-solving mindset, showing empathy throughout the process to assure the customer that I will do my best to resolve their problem, and keep them informed of the progress along the way.
7. Strong Communication: I actively listen to customers to understand their needs, concerns, and questions. I give them your full attention, avoid interrupting, and ask clarifying questions when needed. This demonstrates that I value their input and I'm focused on addressing their specific needs. Additionally, I'm proficient in written and verbal communication is crucial for effective customer support.
8. Technical Proficiency: Familiarity with customer relationship management (CRM) software, appointment scheduling systems, and other relevant tools which are used in healthcare customer service is very beneficial for me. I'm very comfortable using this technology and am able to troubleshoot basic technical issues that customers may face.
9. Teamwork and Collaboration: As Customer service representatives in healthcare, I often collaborate with other departments, such as billing, claims, or medical staff. Being a team player and effectively sharing my knowledge and expertise with my teaUpgrade to see actual infombers. I also offer assistance, guidance, and insights based on my experience to support the collective success of the team.