Customer Support Specialist

Overview

Looking for gig work

at $3.00/hour

Associates degree

Last Active

March 25th, 2024 (31 days ago)

Member Since

March 2nd, 2016

Profile Description

Skills and Responsibilities Summary;
(A) Shift Manager 
(B) Tier 2 Escalation Specialist 
(C) Chat and Email Support Specialist 
(D) Remote Desktop Expert for WebApp and Classic Desktop/Mobile Version of the app
(E) Subject Matter Expert for all platforms the app runs on WebApp/iPhone/iPad/Android.
(F) QA for Email and Chat support tickets.
(G) Proficient in Zendesk, CRM, and project management tools.
(H) Proficient in bug isolation and providing workarounds.
(I) Email, Chat, and Phone support Training Module Resource person.
(J) Legacy app migration expert for iOS/Android/Desktop builds.
(K) Shared responsibility to improve Help Desk both internal and external by providing information on how app feature/issue/question is handled.
(L) Contact person from a small team of offshore Email/Chat Support apps to Marketing, Engineering, and Server Team (AU/CA. 
(M) Experience with Shopify, Amazon Seller Central, Ali Express, and Oberlo.