04 080e d8c49d00 9db81f2

Customer Support Specialist

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 30,000.00/month
( $586 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
40 hrs/wk
( $3.39 USD/hr )
EXPERIENCE OVERVIEW
5+ years experience in BPO Industry, 3 years as an Email/Chat/Technical Support Representative and as an SME of Invoice2go Mobile/WebApp/Classic Desktop.
BASIC INFORMATION
Age:
38
Gender:
Male
Location:
Naga City, Cebu
Tests Taken:
IQ
Score:  125

DISC
Dominance:17
Influence:28
Steadiness:34
Compliance:21

English
 C2(Advanced/Mastery)
Last Active:
2022-05-16
Member Since:
2016-03-02
SKILL SUMMARY

To highlight my job responsibilities with Invoice2go as a; 
(A) Shift Manager 
(B) Tier 2 Escalation Specialist 
(C) Chat and Email Support Specialist 
(D) Remote Desktop Expert for WebApp and Classic Desktop/Mobile Version of the app 
(E) Subject Matter Expert for all platforms the app runs on WebApp/iPhone/iPad/Android 
(F) QA for Email and Chat support tickets 
(G) Proficient in Zendesk and Zopim and JIRA Tools 
(H) App bug isolation expert and provides workarounds 
(I) Email, Chat, and Phone support Training Module Resource person 
(J) Invoice2go Legacy app migration expert for iOS/Android/Desktop builds 
(K) Shared responsibility to improve Help Desk both internal and external by providing information on how app feature/issue/question is handled, 
(L) Contact person from a small team of offshore (Cebu) Email/Chat Support Ninja's for Invoice2go app to Marketing, Engineering, and Server Team (AU/CA. (M) Experience with Shopify, Amazon Seller Central, Ali Express, and Oberlo.
When Invoice2go support was at its worst rating, I was one of the first 4 hires as Offshore Email/Chat Support Specialist who was able to convert unsatisfied customers to loyal subscribers.

WORKER SKILLS
TOP SKILLS
  • Customer Support
  • Email Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have years experience in English, and I've personally worked with Interracial staff in an institution for Special Children.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Editing Proofreading
  • Technical Writing

Marketing & Sales
SKILL RATING
  • Classified Ads Marketing
  • Email Marketing
  • Lead Generation
  • Sales Representative
  • Telemarketing

Advertising
SKILL RATING
  • Facebook Ads

Software Development / Programming
SKILL RATING
  • Software QA Testing

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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