To highlight my job responsibilities with Invoice2go as a;
(A) Shift Manager
(B) Tier 2 Escalation Specialist
(C) Chat and
(D) Remote Desktop Expert for WebApp and Classic Desktop/Mobile Version of the app
(E) Subject Matter Expert for all platforms the app runs on WebApp/iPhone/iPad/Android
(F) QA for
(G) Proficient in Zendesk and Zopim and JIRA Tools
(H) App bug isolation expert and provides workarounds
(J) Invoice2go Legacy app migration expert for iOS/Android/Desktop builds
(K) Shared responsibility to improve Help Desk both internal and external by providing information on how app feature/issue/question is handled,
(L) Contact person from a small team of offshore (Cebu)
When Invoice2go support was at its worst rating, I was one of the first 4 hires as Offshore
I have years experience in English, and I've personally worked with Interracial staff in an institution for Special Children.
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