Experienced and Passionate Customer Service Support| VA

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

March 21st, 2024 (34 days ago)

Member Since

March 17th, 2023

Profile Description

Customer
Service Rockstar for Your Business Success
Dedicated and passionate
Customer Service professional with a decade of
experience building positive relationships and exceeding customer expectations.
Adept at handling a high volume of inquiries through various channels,
providing prompt, accurate, and personalized solutions. Proven ability
to troubleshoot technical issues, navigate complex situations, and
de-escalate customer frustrations. Committed to ongoing learning and
staying abreast of industry trends to deliver best-in-class customer service.
Highlights:
Increased customer satisfaction through proactive communication and identifying root causes of
issues.
Reduced order cancellation through effective problem-solving and product knowledge.
Implemented a new training program for teaUpgrade to see actual infombers, resulting in an improvement in
call resolution times.
Adept at using various customer service platforms including CRM, Zendesk, Shopify, Reservation and Ticketing systems,
G-suites, Avaya.
Exceptional communication and interpersonal skills, consistently receiving positive customer feedback.
Looking for an
opportunity to leverage my skills and passion to
elevate your customer experience and contribute to the growth of your business.