Joyce
Product Supervisor/ Customer Service
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Bachelors degree
Last Active
November 28th, 2024 (16 days ago)
Member Since
October 1st, 2010
Profile Description
• Monitor individual project and overall conversion growth, evaluate causes of inconsistencies; develop and implement solutions immediately
• Implement and evaluate the effectiveness of the following; formulate and recommend improvement to the Sales Manager as deemed necessary:
> Training programs such as enhancement training
> Productivity measures
> Incentive programs
> Work flow/ business processes
• Evaluate call handling issues, develop performance objectives and guide agents in developing effective goals
• Monitor group performance vis-à-vis performance goal, identify concerns affecting performance and provide timely feedback for improvement
• Coordinate closely with QA monitoring and QA training to resolve issues pertaining to the quality of calls handling and escalates to Sales Manager and Technical Support Group for the development of long term solutions
• Prepare reports on call center statistics including monthly and quarterly productivity reports, call processing times, quality scores and attendance
• Handle administrative issues or tasks such as personnel discipline, leaves, promotions and performance evaluation
• Take responsibility in the overall maintenance and safeguarding of the call center facilities, ensure a conducive working environment and implement policies on inventory and maintenance of equipment, furniture and fixtures and others.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Real Estate » Appointment Setting
Experience: 1 - 2 years
Office and Administration » Data Entry
Experience: 5 - 10 years
Other Skills
Customer Support » Ecommerce
Experience: 5 - 10 years
Professional Services » Management Services » Software Development Project Manager
Experience: Less than 6 months
Basic Information
- Age
- 46
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City
- Tests Taken
- IQ
- Score: 130
- DISC
- Dominance:
- Influence:
- Steadiness:
- Compliance: https://www.123test.com/disc-personality-test/id=f
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
Do OFS Just Work 24/7? An OFS WordPress Developer with Motorcycles and Tattoos
Wordpress developer, tech-savvy Aron turned his passion for coding into a lifestyle of freedom and adventure. From WordPress programming wizardry to cruising the open roads, Aron lets us into his humble home and his life.
READ STORYEMPLOYERS
workers
talented va's
other
contact us
connect with us
