I am currently a subject matter expert of Shopify who provides real-time assistance to Shopify's Support Advisors for complex concerns. I am also a new hire mentor who does 1:1 coaching and group coaching to make sure that opportunities are being addressed by efficient root-cause-analysis.
I also do ticket auditing to make sure that newly hired Support Advisors are providing great
and quality merchant experience for
I am very knowledgeable in terms of creating presentation slides/decks as part of my role is to discuss processes. I am also knowledgeable in using Google excel sheets, as well as data analysis.
I am a people person and have went through multiple workshops and training in terms of RCA, Data Analysis, Leadership Development, Problem solving, Decision making, and SMART Action Planning,
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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