Technical Support | Graphic Designer

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

January 17th, 2024 (99 days ago)

Member Since

January 11th, 2016

Profile Description

Extremely motivated to constantly develop my skills and grow professionally. Confident in my ability when it comes to technicalities and assisting the customer, recognized as a top performer through passing metrics.

Top Skills

Customer Support

Experience: 1 - 2 years

Answered inbound calls and greet customers with energy and enthusiasm. Communicate and follow instructions for one-call customer resolution Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns. Proactively shares with the customers our current offer that can fit their needs. Educate customers on the features and benefits of their devices and services Use resource documentation for reference and the automated and training tools provided to deliver exceptional customer service. Collect payment or set up a payment arrangement to secure customer service and account

Customer Support » Chat Support

Experience: 6 months - 1 year

Email, Real-time Chat Support

Customer Support » Technical Support

Experience: 2 - 5 years

Walking through the customer to do some basic troubleshooting. Assured that provide the best resolution to the customer and make sure to lead on their high satisfaction. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in the database in a comprehensible way.