Technician/ IT Helpdesk

Customer Service Representative at Qualfon - Tracfone Telecom Company As a Customer Service Representative at Qualfon, I had the privilege of working with Tracfone, a leading telecom company, to serve their US customer base. My primary responsibility was to address and resolve customer concerns within the telecommunications industry, providing exceptional service to US customers. A significant part of my role involved troubleshooting phone-related issues for US customers, ensuring their technical problems were resolved efficiently and effectively. I developed a comprehensive understanding of Tracfone's products, services, and policies to offer accurate and reliable solutions to customer inquiries specific to the US market. In addition to troubleshooting, I played a vital role in promoting and selling telecom products offered by Tracfone to US customers. Through active engagement and attentive listening, I provided suitable recommendations based on their requirements, contributing to achieving sales targets and fostering customer satisfaction. To excel in my role, I underwent an extensive two-month training program. This comprehensive training equipped me with in-depth knowledge of Tracfone's products, troubleshooting techniques, and customer service best practices specifically tailored to the needs of US customers. It also provided me with the necessary tools to handle various customer scenarios unique to the US market, ensuring a seamless customer experience. Following the training period, I transitioned into the production phase, where I independently handled US customer inquiries and provided assistance. Over the course of six months, I further honed my problem-solving abilities, multitasking skills, and ability to work under pressure while maintaining a high level of professionalism when addressing the specific needs and concerns of US customers. Working as a Customer Service Representative at Qualfon, serving the Tracfone account and focusing on US customers, allowed me to develop strong interpersonal skills, empathy, and patience when dealing with diverse customer personalities. I consistently delivered exceptional service, maintaining a positive and empathetic approach while resolving US customer concerns and inquiries promptly. Overall, my experience as a Customer Service Representative at Qualfon - Tracfone Telecom Company enabled me to develop a comprehensive understanding of the telecommunications industry, refine my customer service skills, and contribute to the success of the organization by ensuring customer satisfaction and promoting the company's products and services to the US market.