I can answer and organize 80
Skills
-Customer service skills
-High proficiency in Telephony skills (tone, objection
management, reasoning and sound judgment)
-Knowledge of insurance industry and claims process
-Well-developed interpersonal skills
-Strong analytical and negotiation skills
-Excellent attention to details
-Ability to follow detailed process instructions
-Customer service focus
-Intermediate PC and keyboard skills
-Effective planning skills and time management
Companies I've worked for since 2009: Tracfone, eBay, Author Solutions, Microsoft Xbox, Dell XPS, Tate Publishing and QBE Insurance.
Education
University of the Philippines in the Visayas – Cebu
Bachelor of Science in Management
Undergraduate
School years 2006 to 2010
Employment History
QBE Group Shared Services Corporation
Claims Officer
March 2017 to January 2018
Tate Publishing and Enterprises
Project Manager
December 2014 to February 2016
Author Solutions Incorporated
Check-in Coordinator
March 2012 to March 2013
ePerformax BPO
and Contact Centers
Customer Service Representative
February 2010 to January 2012
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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