7 years of experience as a Customer Service Representative and Sales Representative in several project based accounts such as telco, real estate, social media, insurance and healthcare, clinical research, B2B and B2C appointment setting and law firm. I am skilled in cold calling, appointment setting, telemarketing with a persistent but friendly attitude. I’ve also developed skills in negotiation, internal communication and management. I am familiar with CRM such as Convoso CRM, Salesforce, and proficient on Microsoft Office applications and Google Suite tools.
I have been using English language as my primary language, both verbal and written. Since I started to work in BPO industry, it is my means of communication with my customers and the people I worked with in the company.
I have 7 years of experience in sales and telemarketing while working in BPO industry.
I have experienced customer service and other support in my years of working in the BPO industry.
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