Customer Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.50/hour ($1,144.00/month)

Bachelors degree

Last Active

March 5th, 2024 (44 days ago)

Member Since

January 2nd, 2016

Profile Description

I am committed to providing exceptional service and ensuring customer satisfaction. With over 5 years of experience in the industry, I have developed a deep understanding of customer needs and a keen ability to address their concerns effectively. My passion for helping people and resolving issues has allowed me to build strong relationships with customers, earning their trust and loyalty.
I possess exceptional verbal and written communication skills, enabling me to articulate complex ideas clearly and concisely. I am adept at active listening, ensuring customers feel heard and understood.

Software Proficiency:
Chat Tools: Moxie, LivePerson, Olark, LiveChatInc
Remote Access Tool: LogMeInRescue, Team Viewero??Email Support Tool: Zendesk, Intercom and Freshdesk 
CRM Tools: Salesforce, Slack, Bitrix
Order Processing Tools: Shopify, Encore, Optimus, Cybersource, and Sympay

As a Customer Success Specialist, I am dedicated to going above and beyond to ensure customers receive the support they deserve. My strong communication skills, empathy, and problem-solving abilities enable me to build positive customer experiences and contribute to the overall success of the company. I am excited to bring my expertise and enthusiasm to your team and help elevate customer satisfaction to new heights.