Monjessa

Web hosting Technical Support Advisor/Data Entry Assistant

99 ID PROOF
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Overview

Looking for part-time work (5 hours/day)

at $4.00/hour ($440.00/month)

Bachelors degree

Last Active

March 16th, 2024 (13 days ago)

Member Since

January 1st, 2016

Profile Description

Currently working as a full time Quality Analyst from a US based Travel Hospitality account for two years. I have worked before for 7 years as an Advanced Technical Advisor from a UK based web hosting company. Knowledgeable in HTML, PHP language, MySQL/MSSQL configuration,  CMS installation, FTP, basic Linux troubleshooting, advanced user of MS Office (Word, Outlook, Excel), Email configuration amd troubleshooting, DNS configuration, Domains and cPanel setup through phone, chat and email. I've worked from a well known telco company as Customer Sr. Associate. 2 years experience as a part time Virtual Assistant which includes, increasing Facebook likes, building CSV files for an Ecommerce site, uploading and updating products using Magento, Prestashop, Zoho and Airtable and building websites using Shopfiy. I have worked as a full time Advanced Technical Advisor then at the same time as a Part Time Virtual Assistant. 1 year experience as an Email Specialist from a US based magazine publishing account and 1 year experience on a medical field as a Medical Coder and Intake Specialist from a well known US based medical equipment provider.

Top Skills

Customer Support

Experience: 5 - 10 years

Handled clients through phone, chat and email in assisting them with their technical and account concerns. Recently, I've handled trainees related to auditing and one on one coaching session.

Customer Support » Email Support

Experience: 5 - 10 years

Way back when I was working as a technical advisor and customer support, email is one of the channel where I assist customers with their technical and account queries for 7 years.

Other Skills

Office and Administration » Google Slides

Experience: 1 - 2 years

As a full time Quality Officer, need to create slides for reports and meetings.

Office and Administration » Data Entry

Experience: 1 - 2 years

Updating products via Google Sheet, LibreOffice and Airtable

Web Programming » PHP » PrestaShop

Experience: 6 months - 1 year

When I was working as a Virtual Assistant, one of my tasks was to update products using Prestashop.

Software » Databases » MySQL

Experience: 2 - 5 years

This was part of my job way back when I was working as an Advanced Technical Advisor wherein we support customers in setting up database during CMS installation and other basic troubleshooting such as error in configuration and timeout issues.

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Cebu City, Cebu
Tests Taken
IQ
Score:  104
DISC
Dominance: 22
Influence: 11
Steadiness: 38
Compliance: 31
English
B2(Upper Intermediate)
Uploaded ID
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