IT Help Desk Level 2 / IT Service Desk / IT Support / Sys Ad

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelor of Science in Information Technology

Last Active

January 3rd, 2024 (113 days ago)

Member Since

December 28th, 2015

Profile Description

Hi, my name is Upgrade to see actual info and I am a highly skilled and experienced information technology professional with over 6 years of experience in the field. I have a strong background in the IT Support field and System administration and have successfully applied my knowledge and expertise to a range of projects and initiatives throughout my career

My Skills
• Install, configure, test, maintain, monitor, and troubleshoot clients' Windows Server, end-user workstation (Mac OS and Windows) hardware, mobile devices, networked peripheral devices, and networking hardware products.
• Perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Onboard new users (M365 account creation, O365 licensing, Cloud & On-Prem AD), and set up workstations.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Supported Technologies:
• Windows Server Administration
• Azure & On-Prem Active Directory Management
• Microsoft 365: Microsoft Entra ID, Intune, Exchange, SharePoint, Teams, Office Apps
• Network: DHCP, DNS, LAN, Firewall, Site-to-Site VPN
• Datto Backup, SkyKick Cloud Backup
• QuickBooks / Sage50 / Sage 300
• IT Glue - Documentation
• ConnectWise Manage / ServiceNow – Ticketing
• VoIP: RingCentral / Intermedia / PBX / GoToConnect / Telus
• VPN: SonicWall / Datto / Meraki / Windows VPN
• AV: Webroot / Sophos / TrendMicro / SentinelOne / Microsoft Defender / Kaspersky
• VM: Hyper-V, AWS, Citrix, Microsoft Cloud PC? RMM: N-able, ConnectWise Automate, LogMeIn, Windows RDP