Current Employment Status:
Hired Full Time on Mar 3, 2022
• Install, configure, test, maintain, monitor and troubleshoot clients Windows Server, end-user workstation hardware, mobile devices, networked peripheral devices and networking hardware products.
• Perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Onboarding new user (M365 account creation, O365 Licensing, Cloud & On-Prem AD), Workstation setup.
• Record, track and document the request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Windows Server 2016
Azure & On-Prem Active Directory Management
Microsoft 365: Exchange, SharePoint, Teams
Network: DHCP, DNS, LAN, Firewall, Site-to-Site VPN
QuickBooks / Sage50 / Sage 300
IT Glue - Documentation
ConnectWise Manage / ServiceNow – Ticketing
VoIP: RingCentral / Intermedia / PBX / GoToConnect / Telus
VPN: SonicWall / Datto / Meraki / Windows VPN
AV: Webroot / Sophos / TrendMicro / SentinelOne / Microsoft Defender / Kaspersky
VM: Hyper-V, AWS, Citrix
RMM: ConnectWise Automate, LogMeIn, Windows RDP
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