Current Employment Status:
Hired Full Time on Mar 3, 2022

d 08bc4420 80f9de8d19

IT Help Desk Level 2 / IT Service Desk / IT Support / Sys Ad

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EXPECTED SALARY
more than Php 100,000.00/month
( $1,736 USD )
EDUCATIONAL ATTAINMENT
Bachelor of Science in Information Technology
AVAILABILITY
40 hrs/wk
( $10.04 USD/hr )
EXPERIENCE OVERVIEW
IT Help Desk Level 2, IT Service Desk, Technical Support, IT Support
BASIC INFORMATION
Age:
26
Gender:
Male
Location:
San Jose Del Monte, Bulacan
Tests Taken:
IQ
Score:  118

DISC
Dominance:36%
Influence:32%
Steadiness:18%
Compliance:15%

English
 C2(Advanced/Mastery)
Last Active:
October 4th, 2022 (yesterday)
Member Since:
December 28th, 2015
SKILL SUMMARY

• Install, configure, test, maintain, monitor and troubleshoot clients Windows Server, end-user workstation hardware, mobile devices, networked peripheral devices and networking hardware products.
• Perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Onboarding new user (M365 account creation, O365 Licensing, Cloud & On-Prem AD), Workstation setup.
• Record, track and document the request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Supported Technologies:
Windows Server 2016
Azure & On-Prem Active Directory Management
Microsoft 365: Exchange, SharePoint, Teams
Network: DHCP, DNS, LAN, Firewall, Site-to-Site VPN
Datto Backup
QuickBooks / Sage50 / Sage 300
IT Glue - Documentation
ConnectWise Manage / ServiceNow – Ticketing
VoIP: RingCentral / Intermedia / PBX / GoToConnect / Telus
VPN: SonicWall / Datto / Meraki / Windows VPN
AV: Webroot / Sophos / TrendMicro / SentinelOne / Microsoft Defender / Kaspersky
VM: Hyper-V, AWS, Citrix
RMM: ConnectWise Automate, LogMeIn, Windows RDP

 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
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  • Speaking
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Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
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English
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  • Speaking
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Writing
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  • Technical Writing

Web Development
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  • Shopify
  • WooCommerce
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Webmaster
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  • Content Management
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  • PSD to HTML
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
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  • Photoshop
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Software Development / Programming
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Finance & Management
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  • Quickbooks

Customer Service & Admin Support
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  • Community Forum Moderation
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Project Management
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  • Other Project Management
  • Web Development Project Management

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