Current Employment Status:
Hired Full Time on Dec 19, 2018
I am an experienced Customer Service Representative. Have done chat and email support,Real Estate and Technical Account.
A dedicated professional benefiting from experience working effectively as a part of multi-disciplinary team in different system and administrations resourceful, responsive to change whilst achieving collective objectives in the caring and development of clients.
I have 9 months work experience as a Real Estate Virtual Asisstant
I have a 3 years work experience on BPO Industry.
CUSTOMER SERVICE REPRESENTATIVE November 2012 - September 2015 Chat Support PROFESSIONAL EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Flatworld Solutions, Inc. November 2012 - September 2015 Chat Support ? Interact with customers to give date in response to inquiries about products and services and to handle and resolve complaints.Keep records of customer interaction and transactions, recording of request, complaints and remarks, as well as actions taken. Resolve customer’s complaints and demand on the first contact at whatever point pros. Email Support-Transfer incoming emails to relevant department. Sends-out email to wide number of recipients (as per clients requests). Appraisal Management Services :Receives incoming calls from vendors regarding queries for property inspection. Doing outgoing calls to vendors for appraisal works. Follow-up vendors in making sure inspection reports are submitted on time. Coordinates with Account Manager for reports and productivity. Insurance :Use decision-support computer software programs to respond to common customer work/service. Maintains call center database by entering information. Evaluates insurance policy terms under covered insurance terms. Refer unsettled customer grievances to designated departments for further investigation. Sutherland Global Services November 2011 – March 2012 Customer Service Representative – Tax Refund:Answers injuries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfills requests by clarifying desired information; completing transactions; forwarding request. HEALTH CARE ASSISTANT Cumberland House East Sussex, United Kingdom November 2010 - October 2011 ? Assist service users who need help with getting up in the morning, dressing, undressing, washing, bathing and the toilet. Help service users with mobility problems and other physical disabilities including maintenance; help in use and care of aids and personal equipment. Help care for service users who are dying. Help in the promotion of mental and physical activity of service users through talking to them, taking them out, sharing with them in activities such as reading writing, hobbies and recreations.
Insurance account: 5 months experience ? Use decision-support computer software programs to respond to common customer work/service. ? Maintains call center database by entering information. ? Evaluates insurance policy terms under covered insurance terms. ? Refer unsettled customer grievances to designated departments for further investigation. Real Estate - 3 months work experience as a Virtual Assistant A Licensed Nurse had 3 years work experienced in Medical Field.
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