A License Professional Teacher, whose been working in the BPO industry for more than 4 years now.
A skilled customer support agent with 3 years of experience in resolving customers' issues with great accuracy and displaying high professional values. Advanced Knowledge in using Zendesk, Google My Business, and online listings. But a great asset lies in my 1-year experience as a Quality Assurance Specialist, where I implement quality standards to make sure that the team is producing the quality service that a customer should receive. Good at doing quality audits, coaching, executing calibrations, writing and establishing a playbook or guide, and leading the team to meet the highest customer satisfaction rate. All in all, I can be in Customer support, QA auditor, and Trainer.
Different Industries/Businesses I supported:
- Real Estate
- Digital Marketing
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
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