Customer Support Agent

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Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelor of Secondary Education, major in English

Last Active

November 10th, 2023 (19 days ago)

Member Since

December 14th, 2022

Profile Description

A License Professional Teacher, whose been working in the BPO industry for more than 4 years now.
A skilled customer support agent with 3 years of experience in resolving customers' issues with great accuracy and displaying high professional values. Advanced Knowledge in using Zendesk, Google My Business, and online listings. But a great asset lies in my 1-year experience as a Quality Assurance Specialist, where I implement quality standards to make sure that the team is producing the quality service that a customer should receive. Good at doing quality audits, coaching, executing calibrations, writing and establishing a playbook or guide, and leading the team to meet the highest customer satisfaction rate. All in all, I can be in Customer support, QA auditor, and Trainer.
Different Industries/Businesses I supported:
- Real Estate
- Telecommunications
- Digital Marketing

Top Skills

Customer Support » Phone Support » English Speaking

Customer Support

E-Commerce » Inventory Management » Quality Control

Other Skills

Customer Support » Content Moderation/Management

Basic Information

Not Specified
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Tests Taken
Dominance: 11%
Influence: 10%
Steadiness: 31%
Compliance: 48%
B2(Upper Intermediate)
Uploaded ID
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