Customer Support, GVA,  Social Media/Community Manager

I manage Facebook and Instagram accounts. I was answering comments and messages, creating content from Canva, and posting reels and stories and creating Social Media calendar.

I had a decade of customer service experience with all platforms possible - phone, chat, and email. I worked for US and Australian-based companies such as Directv, HSBC, US Website builder, Nextel, and Australia New Zealand Bank (ANZ) to name a few. On my last customer service stint, I worked for TrackR Inc, I didn't just handle email and chat support but became a Quality Analyst and a Team Leader as well so you can expect nothing but the best from me with regard to customer service being my niche.

I've handled quite a few businesses as an Executive Assistant/ General VA where I handled admin back-end support such as managing their Amazon and Shopify accounts. Create invoices and contracts, listen to client meetings, and do the minutes. Transcribe Youtube videos and managed their social media accounts - answering comments and messages on Facebook and Instagram as well as creating graphic images through Canva.