2edc80488f9d 0b9d010 4

Customer Service, Virtual Assistant,  Social Media Moderator, 

99 ID PROOF
Verified Timeproof:
EXPECTED SALARY
Php 35,000.00/month ( $721 USD )
40 hrs/wk ( $4.10 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
Customer Service Expert, Quality Analyst, Team Leader, Virtual Assistant and Social Media Moderator- ZENDESK -SHOPIFY --AMAZON FBA -GSUITE APPS - SHEETS, DOCS, GOOGLE DRIVE,HANG OUTS, PRESENTATION -TRELLO -KANBANT
BASIC INFORMATION
Age:
34
Gender:
Female
Tests Taken:
IQ
Score:  159

DISC
Compliance:6
Dominance:49
Influence:33
Steadiness:13

English
 C2(Advanced/Mastery)
Last Active:
2020-07-07
Member Since:
2015-12-07
SKILL SUMMARY

-Customer Service
-Technical Support-Order Processing -Shopify-Shipstation-PirateShip-Canva-Kanbantool-Asana-Hootsuite-Data entry-Social Media -Slack-Transcriber-Responding to FB, Instagram and Twitter comments,-Computer and Internet Savvy (Microsoft Office, Google Docs, Excel Online, Dropbox, Google Drive, Trello


I had a decade of customer service experience with all platforms possible - phone, chat and email. Not to mention that on my last customer service stint where I've worked for TrackR Inc, I didn't just handle email and chat support but became a Quality Analyst and a Team Leader as well so you can expect nothing but the best from me with regard to customer service being my niche. 

I am a versatile all-rounder who loves to learn. 

Part of my VA stint was being a social media moderator where I take the lead on the comments being made on the website as they come in and produce material for the website comments as required. Being aware of the latest trends within the public domain. Full responsibility for  client's accounts and how information is handled and bsuwakyg. Vjasuring and creating reports to keep a track of customer feedback.Keeping on top of latest trends within the public domain.Understanding and promoting client's brands to the customers ensuring standards are consistently met, with a good understanding of competitors.Taking part in daily/weekly meetings to ensure all departments have the latest communications. Excellent working knowledge of Facebook, Instagram, Discord, Twitter and Telegram.


- Super reliable and focused.
- High attention to detail. Taking pride in the quality of my  work.- Critical thinking. I figure out the best, next step and take   action.- Initiative. I take charge and move forward without having to be   told to do so.- A sense of urgency. My internal drive to act promptly.- Organized. I put things in logical places, make things easy to     find.- Txln. Lgt nxzutgjrbf. Dmeak tasks into smaller steps. Track   progress. Manage time effectively.- Persistence. I take action even where there is difficulty or   opposition.- Continuous improvement. I figure out how to make things better.- Stress-free, spoken communication. My equipment and internet   works great.(25 Mbps) Easy to hear one another.- Strong technical skills. I learn new tools quickly through   self-study and demonstrate high proficiency.



WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Research
  • Transcription
  • Speaking
  • Translation
  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Research
  • Transcription

English
EXPERIENCE

With 7 years of proven experience providing customer service for several different companies, I have handled, customer service, technical support,been a collections officer, and lastly I even taught English to Chinese students.Worked for US and Australian based companies such as Directv, HSBC ,US Website builder, Nextel ,Australia New Zealand bank (ANZ) to name a few.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching

Writing
SKILL RATING
  • Copywriting
  • Creative Writing

Customer Service & Admin Support
EXPERIENCE

I've been a Virtual Assistant/ Social Media manager where I handle different social media accounts. I reply to comments and messages on Facebook and Twitter. I welcome new members and answer inquiries on Discord and Telegram. I also manage Reddit.

SKILL RATING
  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".

DOES NOT Indicates skill level.

ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake indentity.

Read More »