Current Employment Status:

Hired Full Time on Nov 15, 2019

400 040d9ce 2d91d888bf

Virtual Assistant,  Social Media Moderator Team Lead, Quality Ana

88 ID PROOF
Timeproof:
EXPECTED SALARY
Php 40,000.00/month ( $801 USD )
40 hrs/wk ( $4.55 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
*9 years of proven experience providing customer service (email,chat,phone support)*Quality Analyst and a Team leader *Virtual Assistant/Social Media Moderator
CURRENT EMPLOYMENT STATUS
Hired Full Time on Nov 15, 2019.
BASIC INFORMATION
Age:
33
Gender:
Female
Tests Taken:
IQ
Score:  159

DISC
Compliance:6
Dominance:49
Influence:33
Steadiness:13

English
 C2(Advanced/Mastery)
Last Active:
2020-01-28
Member Since:
2015-12-07
SKILL SUMMARY

I am a rockstar Virtual Assistant and Customer Service Pro.

I am a versatile all-rounder who loves to learn. 

Part of my VA stint was being a social media moderator where I take the lead on the comments being made on the website as they come in and produce material for the website comments as required. Being aware of the latest trends within the public domain. Full responsibility for  client's accounts and how information is handled and otqojkkk. Uoasuring and creating reports to keep a track of customer feedback.Keeping on top of latest trends within the public domain.Understanding and promoting client's brands to the customers ensuring standards are consistently met, with a good understanding of competitors.Taking part in daily/weekly meetings to ensure all departments have the latest communications. Excellent working knowledge of Facebook, Discord, Twitter and Telegram.

-Outstanding research and information management capabilities.

-Proven ability to work collaboratively with diverse groups and establish ongoing relationships.

-Capable of quickly understanding how systems are used in order to provide efficient support.

- Super reliable and focused.

- High attention to detail. Taking pride in the quality of  work.

- Critical thinking. I figure out the best, next step and take action.

- Initiative. Take charge and move forward without having to be told to do so.

- Organized. Puts things in logical places. Make things easy to find.

- Persistence. I take action even where there is difficulty or opposition.

- Continuous improvement. I figure out how to make things better.

 -Strong technical skills. I learn new tools quickly through self-study and demonstrate high proficiency.


WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Research
  • Transcription
  • Speaking
  • Translation
  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Research
  • Transcription

English
EXPERIENCE

With 7 years of proven experience providing customer service for several different companies, I have handled, customer service, technical support,been a collections officer, and lastly I even taught English to Chinese students.Worked for US and Australian based companies such as Directv, HSBC ,US Website builder, Nextel ,Australia New Zealand bank (ANZ) to name a few.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching

Writing
SKILL RATING
  • Copywriting
  • Creative Writing

Customer Service & Admin Support
EXPERIENCE

I've been a Virtual Assistant/ Social Media manager where I handle different social media accounts. I reply to comments and messages on Facebook and Twitter. I welcome new members and answer inquiries on Discord and Telegram. I also manage Reddit.

SKILL RATING
  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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