Janbear
Customer Service | Voice/Email/Chat Support | Virtual Assistant
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.70/hour ($909.09/month)
Mindanao State University–Iligan Institute of Technology
|
Bachelor of Science in Computer Science
2014~2015
Last Active
June 3rd, 2026 (6 days ago)
Member Since
December 3rd, 2015
Profile Description
Customer Service professional with over 8 years of experience supporting global clients in e-commerce, fintech, and technical accounts. I have worked with well-known brands such as DirecTV, Kohl’s, Netspend, Handy (Angie’s List), Ammunition Depot, Friday Plans, and Drink Nectar, delivering support via phone,
I specialize in resolving billing, order, and product-related issues while maintaining a strong focus on customer satisfaction and operational efficiency. I am experienced with tools such as Zendesk, RichPanel, Shopify, Skio, Recharge, and Google Workspace. I have also developed macros and workflows to streamline support operations.
In addition to frontline support, I have taken on leadership responsibilities, including training and mentoring new agents to ensure consistent service quality.
I thrive in fast-paced environments and bring a reliable, customer-first approach to every interaction. I am always open to new opportunities where I can contribute, grow, and make a meaningful impact.
Top Skills
Customer Support » Email Support
Experience: 1 - 2 years
Customer Support » Chat Support
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 10+ years
Other Skills
Basic Information
- Age
- 30
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro, Misamis Oriental
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 40%
- Influence: 7%
- Steadiness: 28%
- Compliance: 26%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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