4 years of experience as an Operations Specialist and Administrator in a cleaning company. Strong knowledge of cleaning industry best practices and procedures. Experience managing and scheduling cleaning staff. Experience in inventory management and ordering supplies. Experience in administrating payroll, invoicing, and other financialsStrong attention to detail and ability to multitask. 10 years of experience in customer service in the BPO industry. Proven track record of effectively communicating with customers and addressing their needs. Experience with both inbound and outbound customer service. Strong problem-solving and conflict-resolution skills. Experience with handling and documenting customer complaints and escalationsExperience with CRM software and databasesStrong ability to work in a fast-paced environment and ability to adapt quickly to changes.
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