I have experience working as a Lead Generation Specialist in a BPO company for over a year. My role involved conducting research and extracting information to build clients' databases. I was later transferred to another account where I served as an E-mail Support Representative for an online shopping shop, handling customer complaints and product returns.
Additionally, I worked as a Customer Service Representative for a financial account, assisting clients with their inquiries and complaints related to debit and credit cards over the phone. Alongside these roles, I worked as a freelance content writer for various blog and social media sites.
After transitioning from an office-based to a home-based setup, I joined a San Diego-based company as a purchasing and pricing assistant, serving them for a duration of 18 months.
I have also worked part-time as a virtual assistant for offshore clients, including online shopping sites, homeschooling services, and real estate
From April 2021 onwards, I have served as the Operations Manager at Virtual Experts Philippines, a BPO company with over 200 agents/ employees. However, I am currently in the process of transitioning to a consultant role in order to have a more flexible schedule that enables me to undertake online tasks beyond the scope of the company.
I possess familiarity with several Project Management Platforms such as Asana, Trello, ClickUp, and Coda. Moreover, I have experience using Airtable and Google Drive as database
Furthermore, I am proficient in various software and tools including Slack,
Experience: 5 - 10 years
Office Relocation Office Renovation/ Expansion Process Improvement Initiatives Event Planning Administrative System Development Office Equipment Procurement Recruitment and Staffing Process Employee Onboarding and Orientation Performance Management Training and Development Employee Engagement and Satisfaction Compensation and Benefits Policy Development and Compliance Employee Wellness and Health Programs
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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