Customer Support Manager | Live Chat Support Specialist

Overview

Looking for part-time work (4 hours/day)

at $11.00/hour ($968.00/month)

Bachelors degree

Last Active

September 24th, 2023 (208 days ago)

Member Since

October 24th, 2022

Profile Description

Hello, and thanks for viewing my profile!

Upgrade to see actual info here, a full-time virtual assistant with more than 7 years of experience working from home and more than 3 years of on-site experience. 

I am more than confident that I am an excellent candidate for any position and that I possess all the attributes you will need for your business. If you are searching for a key person to help you with your tasks and responsibilities, someone to efficiently do so for at least 20 hours each week, then please don't hesitate to reach out.

Here is an overview of what I have to offer:

I'm currently a customer support manager for an e-commerce company, entirely in charge of replying to inquiries for two websites. Through Shopify and Magento, respectively, I manage Dutch and American internet stores. My principal tasks include addressing any product and delivery queries, resolving any complaints or disputes, scheduling and tracking order shipment (as the Logistics Manager), providing refunds and product replacements, and maintaining continual communication with the warehouses.

I also have a solid expertise in lead generation, data entry, chat and email communication, dispute resolution, customer care, and inbound and outbound customer communications (B2B and B2C).

Furthermore, I have the skills to deliver excellent results having worked as a live chat support specialist for more than 7 years in the areas of sales assistance (cash/financing/leasing/fleet), service appointments, parts purchase inquiries, rentals, as well as catering to general inquiries in the automotive industry via 24/7 Live Chat, SMS, Google Business, emails, and Facebook Messenger platforms.

I'm very dependable, able to work alone and as part of a team, and able to do so in a quick-paced setting. Excellent reading, writing, and speaking English skills, as well as an enthusiasm for working in a variety of positions that fit my expertise, which makes me a valuable asset to any organization, project, or contract. 

My mindset is to consistently apply a highly optimistic attitude, deliver exceptional results, make use of my creativity, identify the areas where people need product assistance and direction, and use my resourcefulness. I guarantee not to spend your time, and that I'll provide you quality and efficiency. Let's join forces and strive to accomplish our objectives!

List of software, platform, and CRM expertise:
HelpScout
Magento 1 & 2
Shopify
Atlassian Jira
Ceyenne
Slack
MultiSafepay
Genesys DX
Bold360
Upgrade to see actual infoat