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Live Chat Support Specialist | Customer Service Specialist

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EXPECTED SALARY
Php 25,000.00/month
( $450 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
10 hrs/wk
( $10.40 USD/hr )
EXPERIENCE OVERVIEW
Has an extensive background of more than 10 years acquired from working on-site as a CSR and Collections Specialist (BPO companies) and as a 24/7 Live Chat Support Specialist and VA at a WFH setting.
BASIC INFORMATION
Age:
38
Gender:
Male
Location:
Cabuyao, Laguna
Tests Taken:
None
Last Active:
November 24th, 2022 (2 days ago)
Member Since:
October 24th, 2022
SKILL SUMMARY

Hello and thank you for viewing my profile!

I'm Upgrade to see actual info and I have an extensive background of more than 6 years as a Live Chat Support Specialist coming from a US based company's 24/7 car dealerships campaign.

With almost 3 years of experience as a Customer Service Representative and Credit Consultant for Telstra, Australia's top Telco provider.

And more than 1 year having worked as a Customer Service Representative and a Credit Collections Specialist for Macy's and Bloomingdales, listed as top department stores in the US.

I'm very dependable, capable of working in a fast paced environment, and have the ability to work autonomously.

My biggest asset is my mindset to deliver excellent results. I offer you quality and efficiency and I can guarantee that I will not waste your time. Let's work together and aim high to reach our goals!

List of CRM, SaaS, and Software knowledge:

Genesys DX
Bold360
Slack
HelpScout
Magento
Atlassian Jira
Ceyenne

WORKER SKILLS
TOP SKILLS
  • Speaking
  • Writing
  • Lead Generation
  • Customer Support
  • Email Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 11 years of experience acquired from a mix of office based work (1 year), as a CSR and Collections Specialist (3½ years) from BPO's, and as a Live Chat Support Specialist and VA (6½ years) at a WFH setting.

SKILL RATING
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Recruitment Assistant
  • Research

English
EXPERIENCE

I have an extensive background of more than 10 years having been employed on several companies that implements the English only policy.

SKILL RATING
  • Speaking
  • Translation
  • Writing

Sales and Marketing
EXPERIENCE

I have a 1 year experience as a CSR where I provided services for the Macy's and Bloomingdales department stores in the US. With 2½ years of experience as Credit Collections Specialist for an Australian Telco called Telstra. And with 6½ years of experience as a 24/7 Live Chat Support Specialist working for a US based company that renders services (sales lead generation) to more than 900 car dealerships all over the US.

SKILL RATING
  • Facebook Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • Social Media Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Facebook Ads

Web Development
SKILL RATING
  • Shopify

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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