Customer Care Specialist, General VA &, Sales Representative

Overview

Looking for full-time work (12 hours/day)

at $7.00/hour ($1,848.00/month)

Bachelor of Arts in Communication, Major in Broadcasting 

Last Active

February 28th, 2024 (57 days ago)

Member Since

October 6th, 2022

Profile Description

A passionate Customer Care Specialist dedicated to delivering exceptional service and fostering positive client relationships. With a proven track record of exceeding customer expectations, I combine my strong communication skills and problem-solving abilities to provide personalized solutions. Let me be your trusted partner in ensuring seamless customer experiences and driving satisfaction to new heights.

                                               Professional Highlights

-Phone Systems for Calls: 
Proficient in using various phone systems and call center software.Skilled in managing inbound and outbound calls to provide exceptional customer support.Experienced in call routing, call queuing, and transferring calls to relevant departments.Able to handle high call volumes while maintaining a positive and professional demeanor.Familiar with utilizing call scripts and templates to ensure consistent and accurate communication.Trained in call monitoring, quality assurance, and improving call handling

-Processes.-CRM (Customer Relationship Management) Systems: 
Expertise in using CRM systems to manage customer information, interactions, and inquiries.Proficient in updating customer profiles, tracking communication history, and resolving issues promptly.Skilled in creating and updating support tickets to ensure proper issue tracking and resolution.Able to analyze customer data from the CRM to identify trends and provide insights for improvements 

-Communication: 
Competent in handling customer inquiries through various channels such as email, live chat, and social media.Experienced in maintaining a consistent tone and style of communication across different platforms.Skilled in multitasking to manage multiple customer conversations simultaneously 

Problem Solving and Troubleshooting:
Strong ability to diagnose customer issues, provide accurate solutions, and follow up to ensure satisfaction.Proficient in troubleshooting technical problems and providing step-by-step guidance to customers.

-Time Management and Ticketing Systems:
Skilled in prioritizing and managing customer inquiries based on urgency and complexity.Experience with ticketing systems to log, track, and manage customer issues through to resolution.

-Product/Service Knowledge:
In-depth understanding of company products/services, enabling effective communication of benefits and Upgrade to see actual infopable of addressing customer questions and concerns regarding product functionality and usage.

-Data Entry and Documentation:
Proficient in accurately recording customer interactions, issues, and solutions in databases.Skilled in generating reports and documenting frequently asked questions for future reference.

-Language and Communication:
Fluent in English for assisting native English speakers and global customers.