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Business Process Outsourcing Management Professional

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EXPECTED SALARY
Php 45,000.00/month
( $843 USD )
EDUCATIONAL ATTAINMENT
High school diploma
AVAILABILITY
40 hrs/wk
( $4.87 USD/hr )
EXPERIENCE OVERVIEW
• Operations Manager • Operations Team Supervisor • Production Team Leader • Training Lead • Quality Lead • Quality Associate • Conference Administrator • Directory Assistance Agent
BASIC INFORMATION
Age:
44
Gender:
Male
Location:
Las Pinas City, NCR
Tests Taken:
IQ
Score:  133

DISC
Dominance:57%
Influence:13%
Steadiness:13%
Compliance:17%

English
 C2(Advanced/Mastery)
Last Active:
January 25th, 2023 (4 days ago)
Member Since:
October 2nd, 2022
SKILL SUMMARY

I am a relative newbie in the virtual assistant space.

But, I have worked in the business process outsourcing industry for 18 years in both entry and mid-level functions, as well as in supervisory and managerial roles. My industry experience span fields such as Directory Assistance, Billing + 1st Party Collections, and UCaaS (Unified Communications as a Service)

I was most recently an Operations Manager for a UCaaS service provider and held the post throughout the previous pandemic managing and leading multiple teams remotely albeit successfully. And I bring to the table both foundational and technical operations management skillsets that I am excited to deliver for my future employer.

MY KEY SKILLSETS AND PROFICIENCIES INCLUDE:
• Collaboration skills
• Project Management capabilities
• Communication skills
• Data Analysis and Storage Management competencies
• Problem Solving skills
• Business Process Analysis, Assessment and Improvement skills
• Process Documentation skills
• Adaptability
• Flexibility
• Intrinsic Motivation

MY TECHNICAL PROFICIENCIES INCLUDE:
Office desktop productivity applications
• (MS Office) Word, Excel, Powerpoint, Sharepoint
Communications and collaboration applications
• Outlook integrated webmail, Sharepoint, Shared/Cloud Drives
• WebEx Teams, MS Teams
Digital Graphic Design
• (Adobe) Photoshop, Illustrator, Premier, After Effects
Enterprise Telephony
• Cisco IP Communicator, Interactive Intelligence Interaction Client
Reporting Tools
• Business Objects, Oracle HCM, ADP Etime, Avaya ACR
Customer Relations Management (CRM) application
• Salesforce

KEY POSITIONS I HAVE HELD IN THE PAST:
• Operations Manager
• Operations Team Supervisor
• Production Team Leader
• Training Lead
• Quality Lead
• Quality Associate
• Conference Administrator
• Directory Assistance Agent

I have only ever been employed twice, with two companies. Attesting to the long and loyal relationships I am able to maintain with my employers. I am currently looking for a fully remote job role so I can continue pursuing my bachelor's degree (which I still currently lack), and potentially a number of IT certifications in the future (as I transition into an IT based career path) 

And I am looking for an opportunity to be employed by a company who would like to leverage the experience I already have, and perhaps also leverage the educational degree, and subsequent IT certifications I will be able to attain in the future.

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Project Coordinator
  • Transcription
  • Speaking
  • Writing
  • Technical Writing
  • Customer Support
  • Email Support
  • Other Project Management

Office & Admin (Virtual Assistant)
EXPERIENCE

I am a newbie (and aspiring) virtual assistant. But I do however possess foundational skillsets a virtual assistant should have. And I have rated the associated proficiencies below, according to how said skillsets related to the previous job roles I have held were utilized or applied.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have managed various teams in the past which required the use of the english language in the workplace. In this capacity, I have coached, mentored, trained and interacted, both verbal and written, with all my staff in English. In a management capacity, I have worked and collaborated with various nationalities across APAC (Australia, Singapore, New Zealand), North America (primarily in the US and Canada, as well as in EMEA (mostly UK) Attending meetings, discussions and catch-ups as well as communicating (email and chat correspondence) with my previous bosses, counterparts and colleagues from these countries was a daily routine.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

My writing experience span mostly regular (daily) email correspondence with customers, clients, key stakeholders, organizational counterparts overseas and departmental representatives in various support groups. This required prompt, and professional email correspondence in English. I also assisted in authoring various internal memos for my teams, participated in documenting procedural documents, and assisted in crafting various company policies associated with the teams I managed. I previously led a side-project where my co-Managers and I built a Sharepoint site for our teams where we regularly posted useful articles and write-ups as part of the overall engagement we had with our line groups.

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Graphics & Multimedia
EXPERIENCE

I dabble in the following Adobe Graphic Editing Suites: Photoshop, Illustrator, After Effects. Not entirely an expert (yet), but I am proficient in utilizing these applications. I have done a lot of projects for my kid's school, as well as work related design projects in the past. And I continuously sharpen my craft in this field. I have my own subscription of stock graphic design footages for use when needed, and I have also begun advancing my proficiencies in video editing where where my graphics and design knowledge merges well with.

SKILL RATING
  • Graphics Editing
  • Illustrator
  • Logo Design
  • Photoshop
  • Video Editing

Finance & Management
EXPERIENCE

I have experience using Payroll Administration applications such as Xero, ADP Etime and Kronos in the past managing the timecards, benefits and salaries of my staff.

SKILL RATING
  • Payroll

Customer Service & Admin Support
EXPERIENCE

I previously held customer service orientated roles with Telecommunications and UCaaS service providers and understand the key responsibilities of a customer support staff. I am adept at conversing with customers and clients, providing solutions to their issues, assisting in a technical capacity, as well as maintaining business relationships directly.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Project Management
EXPERIENCE

In a manager capacity, I have led as well as participated in various project rollouts inclusive of project planning, resource analysis, and stakeholder requirement discussions. These activities include staffing recruitment ramps, talent sourcing and candidate screening, training needs analysis and resource pooling, and eventually deployment. Whilst these projects relate to systems, processes, and products associated with my former programs, I understand the implementation flow and the general context of project management.

SKILL RATING
  • Other Project Management

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