c4902 18dddb8f0

Customer Service Specialist

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 30,000.00/month
( $549 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $3.18 USD/hr )
EXPERIENCE OVERVIEW
11 yrs. Experience in Customer Service
BASIC INFORMATION
Age:
35
Gender:
Female
Location:
Mandaluyong City
Tests Taken:
English
 C2(Advanced/Mastery)
Last Active:
July 4th, 2022 (40 days ago)
Member Since:
October 23rd, 2015
SKILL SUMMARY

I've been working in the customer service industry for 11 years. I'm comfortable doing customer service tasks. I worked as a phone officer in a financial company. I handle account maintenance requests, stop payments, and filing billing disputes. I also worked in a car parts company.  I managed different online marketplace accounts on eBay and Amazon. I'm processing cancellation, return, and credit requests for our customers. I also have experience in cold calling for different products and services. I can work with minimal supervision but with integrity. I am working hard not only for me to succeed but also for the people who believe in me that I can bring success and growth to their business.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Research
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Blogging
  • Creative Writing
  • Web Content Writing
  • Html
  • Customer Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 3 years experience with Data Entry, Email Management and Research. I've worked on a website where I can help students with their homework specifically in subjects like Science, Math, English and History.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Research
  • Transcription

English
EXPERIENCE

I have 3 years experience with Tutoring and Teaching especially with Penn Foster students. I've worked as a freelance content writer in topics like current events.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I have 3 years experience in Writing but as a freelance content writer. I've worked on doing blogs about plants and travel, writing about current events and book reviews.

SKILL RATING
  • Blogging
  • Creative Writing
  • Web Content Writing

Sales and Marketing
EXPERIENCE

I don't have any particular experience regarding Marketing and Sales but I'm already working on skills and been watching tutorials about it.

SKILL RATING
  • Social Media Marketing

Advertising
EXPERIENCE

I don't have any particular experience about Advertising but I've been watching tutorials on how to do it.

SKILL RATING
  • Facebook Ads
  • Youtube Ads

Web Development
EXPERIENCE

I don't have any experience on working with those languages but as a graduate of a computer related course, I had some experience dealing with it when I'm still a student.

SKILL RATING
  • Javascript
  • Mysql
  • PHP
  • Shopify

Webmaster
EXPERIENCE

I had some experience with HTML back when I was still a student and learning it as a basic skill when it comes to my course.

SKILL RATING
  • Css
  • Html

Graphics & Multimedia
EXPERIENCE

I had some short experiences regarding logo design, photoshop, print design, recording audio, shirt design, user interface design, video editing and web page design.

SKILL RATING
  • Logo Design
  • Photoshop
  • Print Design
  • Recording Audio
  • Shirt Design
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming
EXPERIENCE

I had some short experiences regarding Android development, C#, Desktop Applications, Game development and Software QA Testing when I was still a student

SKILL RATING
  • Android development
  • C#
  • Desktop Applications
  • Game development
  • Software QA Testing

Customer Service & Admin Support
EXPERIENCE

I have experience with Customer Support in terms of project-based works. Together with Social Media Moderation, I've worked on moderating feeds on Facebook.

SKILL RATING
  • Customer Support
  • Social Media Moderation

Project Management
EXPERIENCE

I had some short experiences when I'm still a student regarding Software Development Project Management and Web Development Project Management. When it comes to Writing Project Management, it is documentation-based kind of works.

SKILL RATING
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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