Licensed Attorney/Leader in Cust Service, Sales & Training

Overview

Looking for full-time work (8 hours/day)

at $9.09/hour ($1,600.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

June 18th, 2023 (311 days ago)

Member Since

October 22nd, 2015

Profile Description

**LEADERSHIP and MANAGEMENT as Department Head in the Business Development arm of a US-based Offshoring company. Program Manager in Customer Service and Sales/Marketing for BPO. **PROGRAM LEADER for a pioneer US-based insurance/warranty account (Landmark Home Warranty); Trainer/SME for a US based- Telecom (Sprint USA); Pre-Sales Team Lead for eBay and Amazon; Claims Leader for US healthcare insurance exchange (United Healthcare, Optum), Banking. ** Managing eCommerce processes of eBay and Amazon such as but not limited to uploading listings, Search Engine Optimization, SKU management, datafeed management, product specifics, and the like. **Has established target-oriented strategic plans and project developments, initiated operational programs, deep-dive (root-cause) analysis on scorecard trends.**CALL CENTRE/BPO EXPERIENCE FOR 11 YEARS with hands-on expertise in CRMs like Avaya Contact Centers, Salesforce, CSM, ICBM, NICE, BDMs, Engage, CCMS, eCommerce Softwares. **Good command in Project Management tools and other CRMs like Jira and Confluence, Netsuite, Zendesk, Google tools, Trello, Zoho.**Used agile methodologies like Scrum, Kanban etc.**Sales and Marketing Tools such as Zoho, Outreach, ProspectOne**Telecommunication tools like Slack, InteractionAgent, Skype for Business, Zoom, Hangouts etc. **Proficient in Publication Writing, Layout and Graphics Design using tools like Adobe InDesign, Corel Draw, Adobe Photoshop, Adobe CS Suite, etc.**Expert in achieving call centre metrics/scorecard targets like Average Handling Time (AHT), Customer Satisfaction (CSat), Issue Resolution (IR), Transfer Rate, Sales Value Points, Quality Parameters etc.**Good command in coaching and mentoring to benchmark the scorecard and site targets.**Workforce Management, Strategic Planning, Root-Cause-Analysis, Business Analytics etc.**EXPERT IN INBOUND AND OUTBOUND SUPPORT FOR PHONE, EMAIL AND WEB.**Excellent in Business E-mail etiquette, content writing, copywriting, legal contract writing and**Legal enthusiast and paralegal tasks in several legal areas like commercial, labor, civil, criminal, remedial, political, among others.**Expert in leads management; sales prospecting, building and closing sales pipelines**Excellent in sales proposal presentation, objections handling, call positioning and sales pitching **Expert in Consultative Selling, Up-selling and Solutions Selling.**Commended for being an excellent Client Relationship Manager.**Training and Development and Experience delivery (Quality Analysis) expert.**Has a proven record in administrative and account management and workforce.