Team Leader / Escalations / Recruitment / Ecommerce

Overview

Looking for full-time work (8 hours/day)

at $7.39/hour ($1,300.00/month)

Bachelors degree

Last Active

April 22nd, 2022 (734 days ago)

Member Since

October 18th, 2015

Profile Description

Order Processing Manager / Customer Relation Manager
*Wholesale/Retail Business
*Ecommerce - Amazon, Etsy, Wayfair, Faire, Touch of Modern, Brookstone, Home Depot, Zulily, Shopify and a lot more platform to process orders, manage listings, invoice customers etc.
*Oversees customer support. Make sure to provide excellent customer service in each and every customer that reaches out.
*Handles Phone, Email and Chat communications.
Team Lead / Tier 2 Support / Escalations / Bugs team - Team Lead
*Customer concern escalations
*Develop a strategy the team will use to reach its goal
*Provide any training that teaUpgrade to see actual infombers need
*Communicate clear instructions to teaUpgrade to see actual infombers
*Listen to teaUpgrade to see actual infombers' feedback
*Monitor teaUpgrade to see actual infombers' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
*Manage the flow of day-to-day operations
*Create reports to update the company on the Team's progress
*Distribute reports/Stats to appropriate personnel
VA experience:
*Part of Sales Upgrade to see actual infoeking possible clients for the company.
Tools: Podio CRM, Ring central dialer, Spreadsheet, Skype and Upgrade to see actual info Meetings
*Was Part of Real Estate Firm Marketing department as a Headhunter, recruiting RE agents for the firm
Tools: Mojo CRM, Google Hangouts, Spreadsheet and Skype
*Had training for Real estate lead generation(prospecting leads), transaction coordination process and introduction to some tools(CRM, Dialers etc.) that Real estate business Upgrade to see actual infoll Center Industry exp.
I worked for Intuit QuickBooks as an SME/floor support for level2. Handled accounting and technical issues, stayed there for more than 5 years. my Previous company was RingCentral and my last position was Level 2 provisioning. we handle cx Ivr system/ or anything related to there Ring central service. For both companies, we used Salesforce as CRM.