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Virtual Assistant

80 ID PROOF
Verified
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EXPECTED SALARY
Php 45,000.00/month
( $782 USD )
EDUCATIONAL ATTAINMENT
High school diploma
AVAILABILITY
10 hrs/wk
( $18.07 USD/hr )
EXPERIENCE OVERVIEW
2 years as a Quality Assurance Analyst and 6 years in the BPO industry
BASIC INFORMATION
Age:
27
Gender:
Female
Location:
Quezon City, Metro Manila
Tests Taken:
IQ
Score:  85

DISC
Dominance:29%
Influence:29%
Steadiness:20%
Compliance:22%

English
 C2(Advanced/Mastery)
Last Active:
September 23rd, 2022 (3 days ago)
Member Since:
September 15th, 2022
SKILL SUMMARY

I have experience in these job positions: Customer Service Representative, Technical Support Specialist, Sales Representative, Email Support Specialist, Chat Support Specialist, and Quality Analyst
I have been a call center agent for almost 7 years. I've handled retail account and I have experience in outbound and inbound calling for sales and billing Upgrade to see actual info my recent job experience, I work my way up as a Quality Analyst of a very popular online game which is Roblox. Most of my tasks as a Quality analyst are to help create macros in Zendesk, attend calibrations & RCA sessions, audit agents using ScoreIt tool, conduct coaching and feedback sessions through Zoom and Slack, answer Playbook questions with my agents and make sure that each new process is communicated to my agents and their team leads.

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Personal Assistant
  • Quality Assurance
  • Travel Planning

Office & Admin (Virtual Assistant)
EXPERIENCE

I have been a call center agent for almost 7 years. I've handled retail account and I have experience in outbound and inbound calling for sales and billing account. In my recent job experience, I work my way up as a Quality Analyst of a very popular online game which is Roblox. Most of my tasks as a Quality analyst are to help create macros in Zendesk, attend calibrations & RCA sessions, audit agents using ScoreIt tool, conduct coaching and feedback sessions through Zoom and Slack, answer Playbook questions with my agents and make sure that each new process is communicated to my agents and their team leads.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

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