Current Employment Status:
Hired Part Time on Sep 27, 2018

b04ce 0dd8f 92140d 8

Social Media Management I Lead Gen Expert I Content Writing

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EXPECTED SALARY
Php 100,000.00/month
( $1,828 USD )
EDUCATIONAL ATTAINMENT
Associate degree
AVAILABILITY
40 hrs/wk
( $10.57 USD/hr )
EXPERIENCE OVERVIEW
I have over 10 years of experience as a Virtual Assistant with experience managing my own team of VAs & Telemarketers.
BASIC INFORMATION
Reviews:

There is a review on this worker profile. Only upgraded employers can view reviews.

Age:
33
Gender:
Female
Location:
DUMAGUETE CITY, Negros Oriental, NEGROS ORIENTAL
Tests Taken:
IQ
Score:  125

DISC
Dominance:55
Influence:21
Steadiness:12
Compliance:12

English
 C2(Advanced/Mastery)
Last Active:
December 1st, 2022 (2 days ago)
Member Since:
October 16th, 2015
SKILL SUMMARY

* 100% full-time OnlineJobs Freelancer

I've been in the industry for over 10 years. 

I have managed my own team of VA & Telemarketers

I've worked for both US and UK clients as a VA doing various tasks including Social Media Management, administrative support, inbound and outbound campaigns (Telemarketing, Lead Generation, Live Transfers, and Appointment Setting) like in the Real Estate industry, Car Insurance/Sales, Solar, Credit Repair, Merchant Cash Advance, Medicare, and Minutes.


Social Media Marketing and Sales

DONE FOR YOU - LinkedIn Lead Generation for Businesses or a Career/Executive Coach Increase their bottom line by Generating appointments for their business on their ideal clients & close more sales. 


I AM:

Excellent in both Written and Spoken English, Have Rapid adaptability to Solve new Problems, Flexible, Can work under pressure and with Minimal Supervision, am Professional, Competent, Fast Learner, Proactive, Self- Motivated, Resourceful, and Knows how to Prioritize and Meet Deadlines to Whatever Tasks are given. I also take criticism as an opportunity to improve my work and to be a better person.

GOALS:

* To fulfill my client's goal.
* To provide quality service to clients.
* To deliver quality results on time.
* To build a strong & professional relationship with clients.

I AM INTO:

VA
Social Media Account Management - LinkedIn Lead Generation
Telemarketing (Cold Calling, Lead Generation, Appointment Setting, ISA)
Customer Service? Web Research
Contact & Email List Building
Admin Support
Microsoft Office (Excel, Word)
Google Spreadsheet
Google Docs
Google Search
Research
Updating Tasks, Reports
Adding products
Order Processing
Adding Accounts & Contact
Enroll and Cancel Subscriptions
- Troubleshoot Technical Issues (reset passwords; collect feedback, activate phones, tablets, home phones, and mobile hotspots; blocking stolen phones and unblocking, changing phones numbers, and bringing over existing phone numbers and phones, tablets from another service provider to the company)
Process Refunds
- Create Tickets (CC billing disputes, shipment tracking, order processing, delayed, damaged, and orders that weren't received, blocking stolen phones and unblocking changing phone numbers, and bringing over existing phone numbers and phones, tablets from another service provider to the company).


USED VOIP/DIALER/CRM:

AI Softwares
Team Viewer
Ring Central
Avaya1 X
VUpgrade to see actual info
Mojo
Five9
Zendesk
WebCSR
TAS
X-LITE
SALES DIALER
Eyebeam
Vulcan7
Google Hangouts
Google Voice
Trello
Podio
Espresso Agent
Zoom
Wufoo
Asana

I am seeking a much broader opportunity, wherein my knowledge and skills will be utilized.

I look forward to working with you as I'm still wanting to LEARN a lot more as I progress to acquire more knowledge and skills.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Personal Assistant
  • Speaking
  • Tutoring Teaching
  • Writing
  • Direct Mail Marketing
  • Email Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Sales Representative
  • Social Media Marketing
  • Telemarketing
  • Phone Support
  • Tech Support
  • Real Estate Services

Office & Admin (Virtual Assistant)
EXPERIENCE

SUP/ERD ( Executive Resolutions Department) | Qualfon 
Philippines Inc. October 2013 - Feb 2015 

-Customer Retention - Provided inbound, outbound customer service and email/chat support for a US-based Telecommunications Company. - Tasked to assist customers on their billing inquiries, account creation, phone activation, maintenance, shipments, and other service-related complaints. - Provided solutions to customer concerns by recommending better phone plans, packages and stressing product features and benefits. - Gives solutions to billing disputes. 


Supervisor/English Tutor | FILKOR: Sofia’s Filipino-Korean Academy June 2012 - Present 

- Makes sure that my team is doing their assigned duties well. - Communicates with parents in regards to the students' performance 
- Teaches Korean students with basic English from ages 6 to 13.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

Supervisor/English Tutor | FILKOR: Sofia’s Filipino-Korean Academy June 2012 - Present 

- Makes sure that my team is doing their assigned duties well. - Communicates with parents in regards to the students' performance 
- Teaches Korean students with basic English from ages 6 to 13.

SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Web Content Writing

Sales and Marketing
EXPERIENCE

Sales Representative | Success Unlimited Enterprises February 2012 - May 2012 

- Introduces Instructional materials 


Sales Representative | JDL Life Enterprises 
June 2009 - December 2010 

- Introduces Fashion and Accessories for men and women, and Home and Living

SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Media Buys
  • Other Ad Platforms
  • Youtube Ads

Webmaster
SKILL RATING
  • Content Management
  • Ecommerce / Shopping Carts
  • Google analytics
  • Managing Servers
  • Webmaster Tools

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Payroll

Customer Service & Admin Support
EXPERIENCE

SUP/ERD ( Executive Resolutions Department) | Qualfon 
Philippines Inc. October 2013 - Feb 2015 

-Customer Retention - Provided inbound, outbound customer service and email/chat support for a US-based Telecommunications Company. - Tasked to assist customers on their billing inquiries, account creation, phone activation, maintenance, shipments, and other service-related complaints. - Provided solutions to customer concerns by recommending better phone plans, packages and stressing product features and benefits. - Gives solutions to billing disputes. 

CSR/Cashier/Food Assembler/runner | Jollibee Foods Corporation 
December 2010 - December 2011 

- Provided inbound and outbound customer service. 
- Tasked to process customers' order purchases, call customers to achieve production goals, and follow up orders if already received by the customer. 
- Provides information to product inquiries like product's features and benefits. 
- Gives solution to billing disputes

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Real Estate Services

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