A+ Customer Service Pro | Team Leader | Email | VA

Developed enough knowledge providing quality customer support via phone, and email through working in the BPO industry.

Gained enough experience in handling emails when I worked as an Email Support in the BPO industry.

The ability to converse well over the phone, and through writing.

Ability to handle ad hoc tasks assigned to me efficiently.

In a chat support role, you would be responsible for providing assistance to customers through chat platforms. Your duties may include answering inquiries, resolving issues, offering product guidance, and ensuring customer satisfaction in a real-time, text-based communication format. Strong communication skills, product knowledge, and the ability to multitask while maintaining a friendly and helpful demeanor are essential for success in a chat support role.

A technical support role involves assisting customers with technical issues, troubleshooting problems, providing solutions, and ensuring customer satisfaction through effective communication and problem-solving skills.

In a team leader role, you would oversee and guide a group of individuals to achieve common goals and objectives. Your responsibilities typically include providing direction, support, and feedback to team members, ensuring tasks are completed efficiently, handling escalated issues, fostering a positive team environment, and contributing to overall team success. Strong leadership, communication, and organizational skills are crucial for effective team leadership.