8 years experience on the Business Process Outsourcing with expertise and experiences on the following:
1. Customer Support for inbound, outbound and back office task/email management
2. Training Support with experience on facilitation and Training Needs Analysis
3. Operational Support that can handle and oversee the team - can manage SLAs and KPIs
4. Supported Telecommunications Company in the USA, VOIP provider in CANADA and a Utility Company in Australia
5. Resolution/Escalation Expert
6. Has knowledge on the use of MS Application and CRMs
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