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NOC Engineer

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EXPECTED SALARY
Php 70,000.00/month
( $1,331 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $7.69 USD/hr )
EXPERIENCE OVERVIEW
no experience given
BASIC INFORMATION
Age:
24
Gender:
Male
Location:
Lucena City, Quezon Province
Tests Taken:
IQ
Score:  114
Last Active:
February 5th, 2023 (yesterday)
Member Since:
September 2nd, 2022
SKILL SUMMARY

Performing Antivirus Maintenance, Supporting issue with Huntress, BitDefender Tool Antivirus, Deployment validation, Endpoint Software Upgrades.
Windows Updates Maintenance, Resolving failed updates or patch, Installation of Missing feature updates: 1809, 1903, 1909. Scheduling server rebooted as needed.
Used Automate for monitoring machines and servers.
Monitoring Servers and machine switch, IP address using Meraki.
Monitoring backups using Netgear.
Using ConnectWise for ticketing tool. (Ticket Status, Types, Billable, Boards, SLA’s, etc.)
Review tickets on NOC board (Complete tickets that is assigned).
Using Deltek vision for Timesheets entry that is submitted at the end of the week.
Acting as the first point of contact for all IT and technical queries through different channels (phones, web and chat)
Responsible for diagnosing, troubleshooting and resolving hardware, software and end users problems on different platforms such as laptop, desktop, thin client and Cloud Desktop (Virtual Machine)
Troubleshoot and configure corporate applications (MS Office Suite, installed software and web applications) using remote tools such as MSRA, Skype and Remote Desktop Connection
Troubleshoot remote access issues (Cisco AnyConnect VPN, Remote Office Web Portal and VMware Horizon Client)
Manage Cloud/Virtual Desktop server using vSphere or WebSphere client
Responsible for mapping local/network printer and network drives
Responsible for password reset (Active Directory, Avaya/Cisco Deskphone and other applications)
Troubleshoot and configure end users telephony profile on Cisco/Avaya deskphone and softphone (extension, voicemail, call forwarding and call restrictions)
Manage mobility server using Wireless Management Console to activate corporate mobile applications for end users
Troubleshoot corporate mobile wireless applications on iOS and android phones
Use ServiceNow Management Tool for ticketing and documentation tool
Manage high-severity iUpgrade to see actual info and escalate the issue to higher support team

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Email Management
  • Event Planner
  • Excel
  • Project Coordinator
  • Quality Assurance
  • Customer Support
  • Email Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support

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