I have been a Project Coordinator for a reputable company that provides Call Center, Multilingual, eCommerce, Operations Backend, and Virtual Assistant Support to their clients. While performing my job as a Project Coordinator I was also a Quality Analyst for an eCommerce clothing brand for more than 2 years. Prior to that, I worked as a Customer Service Representative and later on got promoted as a Team Leader for that same brand. Because of these, I was able to contribute to the organization and help the team grow from less than 10 people to more than 80.
I also worked as a Customer Service Representative for an Amazon Seller doing dropshipping. Before that, I was a call center professional providing Customer Service, Technical Support and also got a chance to be promoted as a Subject Matter Expert. I have received professional soft skills and product training working with 3 of the biggest call centers in the Philippines.
My expertise is in Project Coordination, Management, and Customer Support. I'm good at coordinating project resources, schedules, and information. I have a good amount of experience monitoring projects' progress, addressing issues as well as corresponding, and communicating with colleagues, co-workers, and superiors.
I'm flexible, dynamic, and a fast learner. I like to learn new things about technology and eCommerce. Recently I've learned how to use Canva for basic editing
With all the skills and experiences I've gained over the years I'm confident I can help you grow your business and reach your business goals. Above all that, I have the right attitude, and the work ethic to always strive harder to become better at what I do and to always do everything with integrity.
I have more than 2 years of experience with Office & Admin (Virtual Assistant). I've worked as a Project Coordinator handling multiple projects and providing support to the agents.
I have more than 5 years of experience in the BPO industry. Part of my job was to communicate with customers via phone, email, and chat.
I took an Amazon Seller Virtual Assistance Masterclass which helped me understand and apply SEO strategies for the product to rank high on Amazon.
One of the subjects in our Amazon Seller Virtual Assistant Masterclass is Amazon PPC(Pay Per Click). I have a good understanding of how Amazon Advertising works.
I have over 6 years of experience in Customer Service and Admin Support. I have provided support to my team members.
I have over 2 years of experience as a Project Coordinator. I have handled multiple projects providing support, and coaching as needed.
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