9ddfbc1d0 24880

Ecommerce/Amazon FBA Virtual Assistant and Customer Support

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 30,000.00/month
( $551 USD )
EDUCATIONAL ATTAINMENT
Bachelor of Science in Biology
AVAILABILITY
30 hrs/wk
( $4.25 USD/hr )
EXPERIENCE OVERVIEW
10+ years combined experience in Customer Service, eCommerce Support, Amazon Virtual Assistance and Project Coordination.
BASIC INFORMATION
Age:
37
Gender:
Male
Location:
Polomolok, South Cotabato
Tests Taken:
IQ
Score:  102

DISC
Dominance:38
Influence:18
Steadiness:25
Compliance:18

English
 C2(Advanced/Mastery)
Last Active:
July 25th, 2022 (15 days ago)
Member Since:
October 5th, 2015
SKILL SUMMARY

I have been a Project Coordinator for a reputable company that provides Call Center, Multilingual, eCommerce, Operations Backend, and Virtual Assistant Support to their clients. While performing my job as a Project Coordinator I was also a Quality Analyst for an eCommerce clothing brand for more than 2 years. Prior to that, I worked as a Customer Service Representative and later on got promoted as a Team Leader for that same brand. Because of these, I was able to contribute to the organization and help the team grow from less than 10 people to more than 80. 
I also worked as a Customer Service Representative for an Amazon Seller doing dropshipping. Before that, I was a call center professional providing Customer Service, Technical Support and also got a chance to be promoted as a Subject Matter Expert. I have received professional soft skills and product training working with 3 of the biggest call centers in the Philippines.
My expertise is in Project Coordination, Management, and Customer Support. I'm good at coordinating project resources, schedules, and information. I have a good amount of experience monitoring projects' progress, addressing issues as well as corresponding, and communicating with colleagues, co-workers, and superiors.
I'm flexible, dynamic, and a fast learner. I like to learn new things about technology and eCommerce. Recently I've learned how to use Canva for basic editing Upgrade to see actual info actually helped me in creating my online portfolio and resume. I've also invested in a Masterclass that equipped me with the knowledge and skills needed as a competent Amazon Virtual Assistant. My Amazon skills are Product Research, Supplier Sourcing, Product Listing, Inventory Management, and Customer Service.
With all the skills and experiences I've gained over the years I'm confident I can help you grow your business and reach your business goals. Above all that, I have the right attitude, and the work ethic to always strive harder to become better at what I do and to always do everything with integrity.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • SEO
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have more than 2 years of experience with Office & Admin (Virtual Assistant). I've worked as a Project Coordinator handling multiple projects and providing support to the agents.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Research

English
EXPERIENCE

I have more than 5 years of experience in the BPO industry. Part of my job was to communicate with customers via phone, email, and chat.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Sales and Marketing
EXPERIENCE

I took an Amazon Seller Virtual Assistance Masterclass which helped me understand and apply SEO strategies for the product to rank high on Amazon.

SKILL RATING
  • SEO

Advertising
EXPERIENCE

One of the subjects in our Amazon Seller Virtual Assistant Masterclass is Amazon PPC(Pay Per Click). I have a good understanding of how Amazon Advertising works.

SKILL RATING
  • Amazon Product Ads

Customer Service & Admin Support
EXPERIENCE

I have over 6 years of experience in Customer Service and Admin Support. I have provided support to my team members.

SKILL RATING
  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Project Management
EXPERIENCE

I have over 2 years of experience as a Project Coordinator. I have handled multiple projects providing support, and coaching as needed.

SKILL RATING
  • Other Project Management

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