400d90088e b9c2949 0f 1d8d

Customer Service Specialist/Senior Technical Support

99 ID PROOF
Verified
Timeproof:
contact
background check
mark as hired
EXPECTED SALARY
Php 30,000.00/month
( $546 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
40 hrs/wk
( $3.16 USD/hr )
EXPERIENCE OVERVIEW
Five years as a Customer Service Specialist and Senior Technical Support Representative (3 years and 10 months)
BASIC INFORMATION
Age:
28
Gender:
Male
Location:
Dasmarinas, Cavite
Tests Taken:
IQ
Score:  103

DISC
Dominance:11%
Influence:6%
Steadiness:51%
Compliance:32%

English
 C2(Advanced/Mastery)
Last Active:
December 6th, 2022 (today)
Member Since:
August 22nd, 2022
SKILL SUMMARY

- 2-3 years of customer service representative experience handling a billing account and eCommerce account (PayPal/eBay)

- 2 years experience as a technical support specialist in a multinational technology company account assisting customers with inquiries and concerns regarding different platforms of devices (both mobile, tablets and the respective devices' accessories), providing in-depth troubleshooting of both software and hardware, and appointment setting option for repair, if necessary.

- 2 years of experience as a senior technical specialist assisting customers with desktop computers and customers with accessibility needs requiring assistance in configuring their devices. 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Speaking
  • Tutoring Teaching
  • Writing
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Customer Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

My experience (3 years) with setting up appointments is tied to the line of business I've had as technical support. When a customer/client needs their device(s) serviced for hardware, setting up appointments on stores and service providers is part of our scope of support.

SKILL RATING
  • Admin Assistant
  • Appointment Setter

English
EXPERIENCE

I have a year and a half of experience as a voice account agent and during my years at my previous and most recent company, I had the privilege to be part of a mentoring program acting as a support for new hires and tenured agents who transition from CSR to TSR. For most of my years as part of the Industry, I spent as a non-voice agent (chat support), assisting multiple customers (depending on the queue) assisting as many as two to four customers at a time, whom are from different lines of the business (billing and technical support, as well as a priority queue for those customers with accessibility needs).

SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

Creative writing (novels and short stories of different genres) has been a hobby and endeavor of mine since my high school days.

SKILL RATING
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading

Customer Service & Admin Support
EXPERIENCE

I have been part of PayPal, and eBay customer service support for several months before I handled the billing account support of a multi-national technological company, then transferred to the technical department that supports multiple device platforms ranging from general to in-depth troubleshooting procedures of both software and hardware.

SKILL RATING
  • Customer Support
  • Phone Support
  • Tech Support

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »