- 2-3 years of customer service representative experience handling a billing account and eCommerce account (PayPal/eBay)
- 2 years experience as a technical support specialist in a multinational technology company account assisting customers with inquiries and concerns regarding different platforms of devices (both mobile, tablets and the respective devices' accessories), providing in-depth troubleshooting of both software and hardware, and appointment setting option for repair, if necessary.
- 2 years of experience as a senior technical specialist assisting customers with desktop computers and customers with accessibility needs requiring assistance in configuring their devices.
My experience (3 years) with setting up appointments is tied to the line of business I've had as technical support. When a customer/client needs their device(s) serviced for hardware, setting up appointments on stores and service providers is part of our scope of support.
I have a year and a half of experience as a voice account agent and during my years at my previous and most recent company, I had the privilege to be part of a mentoring program acting as a support for new hires and tenured agents who transition from CSR to TSR. For most of my years as part of the Industry, I spent as a non-voice agent (chat support), assisting multiple customers (depending on the queue) assisting as many as two to four customers at a time, whom are from different lines of the business (billing and technical support, as well as a priority queue for those customers with accessibility needs).
Creative writing (novels and short stories of different genres) has been a hobby and endeavor of mine since my high school days.
I have been part of PayPal, and eBay customer service support for several months before I handled the billing account support of a multi-national technological company, then transferred to the technical department that supports multiple device platforms ranging from general to in-depth troubleshooting procedures of both software and hardware.
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